• Valtech Store - a smart online experimental store!

    Valtech Store - a smart online experimental store!

    In our first blog post about the Valtech Store, we told you why we decided to convert a meeting room at our Stockholm offices into a store. Now it’s time to present the results of several months of hard work, a concept that touches on two fields we’re passionate about. First, how to create richer customer experiences using digital tools. Next, how we can set up data collection in the physical space.

  • The Future of Retail London 2016

    On Thursday 13 October we spent a very special evening gazing over the rooftops of London from Browne Jacobson’s stunning new offices, contemplating what the future holds for retail. Both Valtech and Browne Jacobson were thrilled to be able to share this evening with retailers from a whole host of different sub-sectors, including luxury fashion, electronics and bespoke furniture.

  • Orchestrating true customer centric experiences – are you there yet?

    Orchestrating true customer centric experiences – are you there yet?

    Well, my guess is that you are probably not. Or maybe you think you are but forgot to ask your customers if they actually agree…!? According to a research conducted by Bain & Company, 80% of the companies they surveyed believe they deliver a superior experience to their customers. But when asking the same customers, it turns out that only 8% of these companies were really delivering on that.

  • The convergence of brand, service & commerce

    The convergence of brand, service & commerce

    Most senior executives recognise the need for digital transformation. Transformation aims to create new business models or redefine existing business dynamics. To create real transformation convergence of the dimensions brand, service, and commerce is required. The convergence creates new experiences and gives brands distinctive power. This post shares the findings of ‘convergence research’ conducted among top 500 Dutch companies. Insight is provided into the challenges that must be overcome and the choices that need to be made to successfully integrate brand, service, and commerce.

  • How Augmented Reality is Redefining 21st-Century Hotels

    How Augmented Reality is Redefining 21st-Century Hotels

    AR has captured the public’s interest and imagination ever since innovations like Google’s Project Glass have been released. While this game-changing technology may have a profound impact on how all businesses engage with their customers, the potential in the hospitality industry is limitless. By embedding “auras” on locations and physical objects, hotels can add more “life” to their properties and create powerful, and memorable customer experiences. Here we will take a look at just a few of ways AR is, or is about to, change the face of hospitality.

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