Workshop where we deep dive into omnichannel. What is omnichannel? How to get started? What is your level of maturity?
Creating the seamless user, sales and brand experience is relevant for all industries and companies but nonetheless a huge challenge to master. Some of the biggest challenges lie within aligning the organization's goals, processes and communication as well as creating the technical foundation for collecting and consolidating the customer data. Is it a big and overwhelming task? Yes. It is impossible? No!
In this half day workshop in collaboration with Sitecore and Rasmus Houlind (author of the book Make it relevant to me, and I’ll buy it!) we will take a deeper dive into the omnichannel discipline. Among other things you will get introduced to the Omnichannel Assessment Tool and get the chance to assess your own organization with the help of experts - and maybe even define your next steps towards omnichannel excellence.