Client Lead

London, Bristol, Manchester

Valtech is looking for a Client Lead, who as part of our Partnership team will be responsible for the development and success of our client relationships and projects .

As Client Lead you will be responsible for and take ownership of a number of key clients, armed with your experience and ability to think and do, to drive our client’s business forward and of course, produce work to be proud of.

A day in the life of a Client Lead

You will work closely with the Client Partner and Delivery Leads in particular, to understand your client’s strategy and areas of opportunity, be responsible for the financial management of your accounts, and most importantly be a lynchpin for your clients working closely with them, and of course internal and external teams in multiple locations to drive the business forward.

In addition, you will:

  • You will be responsible for working across two or three high profile clients, partnering closely with a project lead to manage the successful delivery of key projects.
  • Running key day-to-day relationships with both existing and potential clients, leading and owning the key relationships, to guide the development of the account and become a close partner to each of the brands in your portfolio.
  • Being the voice of the client and using your strong client knowledge to motivate and inspire the team and the wider agency on their ambitions.
  • Relaying client’s expectations, challenges, and potential solutions.

We would love if you have

  • Digital passion - you will have extensive experience of creating and building digital products and services within a client-focussed environment.
  • Strategic and smart but also operational – you will understand the vision for your accounts your clients’ goals and objectives and know how to execute against it to drive growth.
  • Solutions focused - you work well under pressure, keeping your cool when challenges arise and looking for resolutions and escalating when appropriate.
  • A team player - we do everything we can to deliver the best experiences for our clients. That means developing deep and honest relationships with them, becoming trusted advisors, whilst working as part of a core team of multi-disciplinary experts at times in multiple locations on projects to deliver on our commitments, and ensure everything we do exceeds expectations.
  • A clear communicator - you will have a great communication style, as comfortable leading a workshop or pitching a proposal to senior leaders and mentoring internal members of the team in the basics of client services, everything you do will have clear outcomes, next steps and bring people on the journey with you.

You and the role

You are someone with extensive experience as a Client Lead in the digital transformation space. Fostering relationships, growing accounts and proactively setting things in motion is something that you feel comfortable doing

    You will have a track record of spotting growth opportunities within an existing portfolio and guiding the client through the complex process of change.

    What you can expect from us

    • A caring and supportive environment with huge opportunities for personal and professional development.
    • A competitive market salary.
    • A flexible and hybrid / remote working model.
    • A comprehensive corporate benefits package that includes: pension, life insurance, BUPA private healthcare/dental care, cycle to work scheme and free eye tests & flu jab!
    • Regular company days and staff social meet ups.

    Apart from the benefits listed above, we have more to offer. Our growth development program, for example, to help you excel in your existing profession, or enable you to explore another. Also, there are plenty of internal initiatives for you to take part in. Whether it's about improving Valtech as a business or contributing to the world around us, we encourage our employees to pursue their professional and personal ambitions.

    Join Valtech

    Not only can you help us lead the experience revolution, but you can lead the change. The journey Valtech is on is ambitious and therefore opens doors. The more we grow – the more opportunities there are to take responsibility, implement your creative ideas, and be the innovator and driver to help move us, and our clients, forward.

    Does it excite you to join Valtech on this journey? And would you like to become our next Client Lead.

    Then apply today. We cannot wait to hear from you!

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