Change in retail is not new, and meeting the rapidly changing expectations of today’s consumer is a continuous and never-ending cycle. From grocery to electronics, retailers have been fighting a decade or more of declining sales, rising costs, increasing customer expectations and competitors of all kinds stealing market share. Add in the exploding increase in nontraditional business models threatening to overwhelm all retailers and truly only the best retailers will thrive in this climate.
In order to compete, retailers must respond by rethinking all aspects of their business to answer:
- How can we offer a frictionless omni-commerce experience?
- How do we reinvent the store experience to drive more value and engagement?
- Can we use data to drive a continuous improvement cycle?
- How do we create a fully “Dynamic Store” from merchandising to marketing to operations?
- Do we care deeply enough about customer experience feedback?
Building on Valtech’s deep roots and experience, our Retail Practice Team helps retailers and brands succeed and thrive in today’s market. Our strategy teams begin with a deep dive into your customer understanding and mapping their journey unlocks hidden opportunities in sales, merchandising, marketing and social channels that exploit the interconnectedness of physical and digital retail.
