Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The CRM Marketing Automation Technical Consultant, part of the Experience and Commerce consulting team, which is currently expanding provides consulting services and delivers mandates.
The role involves supporting and leading projects that leverage various Martech platforms across multiple business verticals, including B2C, B2B, and B2B2C. The focus is on translating business requirements into actionable solutions and ensuring the successful activation of Martech tools.
The role requires the ability to connect marketing strategies with technological implementation. It involves direct interaction with clients to help them maximize the value of their Martech investments and support the delivery of innovative customer experiences.
Although the role operates within a collaborative team environment, it also requires a high degree of autonomy and an entrepreneurial mindset to drive projects forward independently.
Role Responsibilities
Consulting & Strategic Planning:
- Offer high-level consulting services and execute mandates focused on customer engagement and customer life-cycle management.
- Spearhead and conduct extensive project discovery sessions to delve deep into business requirements, map customer journey and related strategic needs.
- From data requirement to orchestrating an omnichannel journey: strategize to create unique and personalized customer journeys that moves the needle.
- Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered.
- Develop processes and coaching to guide and support to a full potential usage of the ecosystem by the clients’ team.
- Collaborate with solution architects, marketing specialists to bridge the gap between business requirements and technical necessities.
- Engage in strategic endeavors, assisting clients in both defining and achieving present and future business aspirations.
- Partner with client partners to leverage synergies across mandates, promoting a cohesive sharing of strategic insights.
Operational Excellence & Monitoring:
- Own the orchestration of operational groups, ensuring they synergize to deliver exceptional consulting services to clients.
- Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable.
- Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables.
- Supervise and refine the client backlog to ensure it aligns with the client's vision and business objectives, spotlighting areas ripe for consulting services intervention.
- Assess clients' eCommerce performance against set business objectives, proactively pinpointing areas of improvement, and ensuring that these insights are relayed back to the client with the support of the client partner.
Sales & Business Development:
- Recognize consulting service needs of clients, position them in sync with other offerings, price them competitively, and ensure their delivery adds substantial value to clients.
- Engage in sales pitches, encompassing concept creation, methodology definition, costing, and final presentation.
- Spot growth opportunities within existing client relationships and collaborate with the client partner to propose services.
Requirements
- Minimum of 5 years experience in eCommerce strategy and/or journey orchestration (web/app/email/etc.) with enterprise accounts
- Knowledge of Customer Data and Customer engagement platforms (e.g: Bloomreach, Tealium, Segment, etc.)
- Knowledge of personalization
- Excellent oral and written language skill both in English and French preferably.
- A proactive leader with business acumen
- Positive attitude and diplomatic approach to communication
- Ability to communicate complex ideas in a simple way, including to a C-level audience
- University education in eCommerce, IT, business administration or any other related field (or relevant experience)
- Experience or good understanding of B2B, B2C, D2C contexts and realities.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The benefits
Beyond a competitive compensation package, we offer:
- Flexibility, with remote and hybrid work options (country-dependent)
- Career advancement, with international mobility and professional development programs
- Learning and development, with access to cutting-edge tools, training and industry experts
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.