We are thrilled to present an exceptional opportunity for a dedicated OMS Fluent - Technical Support agent to join our innovative and forward-thinking team at Valtech. The ideal candidate should possess substantial knowledge of Fluent Order Management System (OMS) functionalities, exceptional technical skills, and the ability to handle complicated scenarios. The ability to cooperate within cross-functional teams on support initiatives will be highly valued in this role.
As an OMS Fluent - Technical Support agent, your primary responsibility will be to provide efficient and effective technical support for Fluent OMS. You will play a vital role in the resolution of technical issues, training of users on system functionalities, troubleshooting system errors and facilitating software enhancements. Your comprehensive knowledge of Fluent OMS and commitment to customer service will be essential to the success of our support initiatives.
• Proven experience as an OMS Fluent Technical Support agent or in a similar role.
• Extensive knowledge of Fluent OMS functionalities and related technologies.
• Exceptional problem-solving capabilities with the ability to tackle complex scenarios.
• Experience in collaborating with cross-functional teams on support projects.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a strong focus on service quality.
• Familiarity with software troubleshooting and bug reporting.
What we offer
By aligning yourself with the global team at Valtech, you position yourself amongst the frontrunners in digital innovation worldwide. We are committed to delivering premium quality services while encouraging the growth and development of our employees. You will have the opportunity to shape your career and make a substantial contribution to our overall business success.
At Valtech, we strive to create experiences that work and are inclusive for everyone. We are committed to fostering a diverse and inclusive environment, offering each individual the resources and opportunities to excel. Discover more about our commitment to diversity and inclusion here.
If you do not meet every requirement listed in our job description, we still encourage you to apply. We continuously welcome individuals who are passionate and could bring significant value to our team.</