Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The Role
As a L3 Team Agent – Mobile Apps, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3+ years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role & Responsibilities
- Provide L3 application support for mobile apps, resolving incidents escalated from L2 (functional and technical issues).
- Analyze logs, crashes, and performance data using tools like Firebase Crashlytics, Grafana, Kibana, and Uptime Kuma
- Troubleshoot iOS applications (built in Swift, SwiftUI, UIKit with MVVM, VIPER, TCA patterns).
- Apply bug fixes, patches, and minor code corrections to ensure app stability.
- Coordinate with Build teams for complex issues requiring code changes or release fixes.
- Monitor service performance (latency, uptime, incident trends) and proactively propose improvements.
- Maintain documentation of known errors, workarounds, and troubleshooting steps (knowledge base updates).
- Support release and deployment activities by validating fixes in pre-production before rollout.
- Participate in governance meetings and provide inputs on recurring issues and root cause analysis (RCA).
Must have
To be considered for this role, you must meet the following essential qualifications:
- Education: A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field is typically required.
- 3–5 years of experience in application support or development, preferably in mobile apps (iOS).
- Hands-on experience with iOS development, including:
- Swift
- SwiftUI
- UIKit
- Debugging tools
- Solid understanding of app architectures, such as:
- MVVM
- VIPER
- TCA
- Familiarity with REST APIs and JSON, and how they integrate with backend systems.
- Experience with monitoring and logging tools, including:
- Firebase Crashlytics
- Grafana
- Kibana
- Good working knowledge of incident management tools like:
- ServiceNow
- JIRA
- Strong problem-solving and analytical skills to investigate and resolve issues efficiently.
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The Benefits
This is a Full-Time position based in Bengaluru.
Beyond a competitive compensation package, we offer:
- Flexibility, with hybrid work options (country-dependent)
- Learning and development, with access to cutting-edge tools, training and industry experts.
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.