Eric, when was the last time we saw disruption on this scale in the industry, and what was the response at that time?
Have you seen any encouraging examples of companies navigating the negative impact of the crisis?
Do you think there are opportunities for clients within the industry to mitigate the impact?
With innovation in mind, are you seeing opportunities for the cross pollination of innovations from other industries to solve these challenges?
For many companies it may be a case of revisiting the innovation back-logs that have perhaps taken a back seat over the last couple of years. Perhaps there are ideas in there that have new potential in this situation. Valtech Attend is a key example of that - initially developed to solve the issue of long queues in retail stores (enabling the shopper to keep browsing and instead let the attendant locate them wherever they were), it now has a whole new lease of life in the context of social distancing. Suddenly we can apply that same technology to hospitals, supermarkets or, in this case airports or stations.