Salesforce L2 Support Analyst / Monitoring Specialist

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As a Salesforce L2 Support Analyst / Monitoring Specialist, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role & Responsibilities:

• Provide L2 support for Salesforce applications across multiple clouds (Sales, Service, Experience, Marketing, SOM and B2C Commerce).
• Monitor system performance, integrations, and batch processes using tools such as Splunk, New Relic, or Salesforce Health Check.
• Investigate and resolve complex technical issues, escalating to L3 or engineering teams when required.
• Maintain logs, incident reports, and root cause analyses for recurring issues.
• Perform proactive health checks, release readiness, and post-deployment validations.
• Collaborate closely with customer stakeholders, functional teams, and Salesforce admins.
• Support configuration-based fixes, data corrections, and environment management activities.
• Participate in on-call rotations or weekend support as needed.
• Ensure excellent customer satisfaction through clear communication, professionalism, and ownership.

Must have:

To be considered for this role, you must meet the following essential qualifications: 

• Education: A Bachelor's or Master’s degree in computer science, Engineering, or a related technical field is typically required.
• 4–6 years of total experience, with 4+ years in Salesforce platform support or administration.
• Hands-on experience across multiple Salesforce clouds (Sales, Service, Experience, Marketing, or B2C Commerce).
• Strong troubleshooting skills in Apex errors, integrations, API failures, and deployment issues.
• Working knowledge of Salesforce admin tools (Flow, Process Builder, Reports, Data Loader, etc.).
• Familiarity with monitoring and incident management tools (ServiceNow, Splunk, New Relic, PagerDuty, etc.).
• Exposure to DevOps processes (CI/CD tools, Git, Azure DevOps, Jenkins preferred).
• Excellent written and verbal communication skills; ability to handle luxury and premium customers confidently.

Preferred Certifications:

• Salesforce Administrator (ADM 201) — must have
• Salesforce Platform App Builder — good to have
• Salesforce Service Cloud Consultant / Sales Cloud Consultant — good to have
• ITIL Foundation or equivalent certification — preferred

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent customer engagement and interpersonal communication.
• Proactive, detail-oriented, and able to manage multiple priorities.
• Comfortable working in fast-paced, high-expectation environments supporting global clients.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.