Role Purpose
As a Client Partner at Valtech you will be the senior leader across a £multi-million portfolio of accounts. You’ll develop and nurture our most senior-level key client relationships, and it will be your responsibility to work in close collaboration with a delivery team to deliver fantastic work and own the longer-term strategic direction, planning and revenue growth of your accounts.
As their trusted advisor, you’ll work closely with senior clients providing them with true digital leadership, in turn driving opportunities for new business from within. You’ll inspire client teams in your capacity as their strategic partner, and you’ll motivate internal teams to develop and consistently over-deliver. You will be adept at interpreting and adding value to new client briefs, always thinking about the longer-term ambition and objectives of your clients and their business, engaging with all teams and disciplines to deliver the best work possible.
Role Accountability
As a Client Partner at Valtech, you'll build and nurture strong relationships with executive-level clients and collaborate closely with peers across the business. You'll identify and pursue growth opportunities, championing our full range of capabilities and helping to drive our evolving offering.
Bringing strategic insight and thought leadership, you'll challenge the status quo with energy and enthusiasm to deliver the best outcomes while respecting others diverse perspectives.
You’ll be accountable for the commercial health of your account portfolio ensuring profitability, accurate forecasting, and tracking performance against annual targets. Working with our VP of Sales and Business Development as well as your Client Partner peers, you'll identify opportunities to grow and strengthen each account.
You’ll lead account strategy planning, using your deep understanding of each client’s business to shape direction and collaborate with internal experts and senior stakeholders to execute on that vision.
Long-term growth is at the heart of your role. You’ll lead business development across your portfolio, creating and presenting plans that add client value and drive revenue for Valtech.
You’ll also occasionally support new business efforts, partnering with the new business team and practice leads on pitches and proposals.
Competencies and Skills
As a Client Partner you will have substantial experience working within a Digital Transformation, technology consultancy or agency partnering with enterprise size organisations selling and managing projects across the digital technology spectrum.
Strategic Relationship Management
- Develop deep, trust-based relationships with senior client stakeholders.
- Build collaborative and trusting relationships internally across the organisation. Being visible and attentive.
- Understand the client’s business challenges, needs, and goals to deliver tailored solutions.
- Act as the main point of contact, ensuring open and effective communication between the clients and Valtech.
Leadership capability
- Offer clear and concise strategic guidance both internally and externally backed up by experience and rigour.
- Responsible for driving the strategic growth of your accounts – creating and implementing account plans, strategically identifying new growth opportunities, and delivering compelling proposals that help drive value for our clients and revenue for the agency.
- Working with senior teams across the business, to ensure alignment on your Account Plans, to be the figurehead for your accounts and to ensure that the team are all working together towards the same goals
Organisation, time management & proactivity
- Attentive, proactive, and capable of acting on your own initiative
- Organised and able to manage conflicting priorities with urgency and proactivity
Collaborative and inclusive
- You will be collaborative and comfortable working as part of a cross functional team
- You will be open to receiving feedback and comfortable giving feedback
Industry expert and thought leader
- You have a strong knowledge and insight of trends, developments, and innovative technology through a genuine passion for digital / tech / product
- You stay ahead of the curve by attending regular industry events
Budgeting and financial planning capabilities
- Competent in financial planning and forecasting to ensure client profitability
Attention to details and an eye for quality
- You know what good looks like, and you can back up your opinions with robust rationale and experience
- You are thorough and value attention to details but are still able to work at pace when needed
Compelling Communicator & presenter
- Excellent listening skills and the ability to adapt your communication style to suit different audiences when needed
- Engaging communicator who can break down and understand technically complex topics to a wide audience
- You will be a strong presenter who can seamlessly sell strategic ideas and solutions