The changing digital landscape now more than ever gives us new opportunities to evolve, to better serve customers in a way that keeps them coming back. Making your organization a customer-centric one is paramount to ensure you can continuously reach your targets, both in experience KPIs as in revenue numbers. Let us show you from first hand experience how it can be done.
In our latest webinar, we discussed the importance of Customer Centricity when it comes to digital transformation. Our contributors were Mark Bregenzer, Agile Coach & LeSS Trainer at Valtech and Marc Bohnes, Product Management Director at Optimizely.