Customer Experience vs Rising Operational Cost

Gartner and Valtech combine to bring new insights to B2B

11 Pages

1 Minute reading

As customer expectations evolve, what qualifies as good customer service changes. Knowing how to edit your customer experience strategy to keep up with evolving customer expectations is difficult for all industries but can be particularly foreign within Manufacturing and B2B companies for whom this kind of thinking isn’t as automatic. In this report created in collaboration with Gartner, we explore the reasons leaders within Manufacturing are choosing digital transformation today and to meet the challenges of tomorrow.