Video Consultations: Have We Missed The Point?

When The NHS Long Term Plan was published in January 2019, COVID-19 did not exist. No one could have predicted the radical impact this virus would have on our healthcare system. The plan’s ambition to “over the next five years... avoid up to a third of face-to-face outpatient appointments” seemed unachievable; but, whilst exact data is not yet available, it is likely that over the course of just three months in 2020, this target has been smashed.