Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The role
As a L2 Support Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2 years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role responsibilities
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Participate in Service Management activities such as incident classification, escalation, troubleshooting, and resolution, in collaboration with Development, Infrastructure, and QA teams.
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Ensure compliance with SLAs (First Response Time, Resolution Time) for all incidents owned by the analyst.
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Keep incident status and progress regularly updated.
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Perform preliminary investigations before escalating cases (log checks, high-level health checks, etc.).
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Contribute to PIRs (Post-Incident Reports) and RCAs (Root Cause Analysis) by gathering evidence and follow-up actions from all teams involved.
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Maintain consistent client communication regarding incident status and request additional information when required.
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Participate in on-call shifts for 24/7 services (depending on contract requirements).
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Take part in critical severity issue handling or scheduled maintenance activities when necessary.
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Escalate and coordinate with third-party providers as part of the troubleshooting and resolution process when needed.
Must have qualifications
To be considered for this role, you must meet the following essential qualifications:
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Experience: 2+ years working in QA or Service Desk teams.
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Hands-on experience with issue tracking / Service Desk tools such as JIRA Service Desk, Remedy, or similar.
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Preferred: familiarity with monitoring or log analysis platforms.
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General knowledge of Service Management concepts, especially SLA management and RCA.
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English: Intermediate to Upper-Intermediate.
Nice to have qualifications
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Completed or ongoing tertiary education.
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Completed or ongoing university studies.
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The benefits
This is an indefinite contract position based in Buenos Aires / Argentina
Beyond a competitive compensation package, we offer:
- Flexibility, with remote and hybrid work options (country-dependent)
- Career advancement, with international mobility and professional development programs
- Learning and development, with access to cutting-edge tools, training and industry experts
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.