Sitecore 9.1 Installation Error – Unable to Connect to the Remote Server

Senior Sitecore Developer
Valtech North America

January 14, 2020

I recently encountered this error while installing a new instance of Sitecore 9.1. This was despite the fact that I had successfully installed other Sitecore 9.1 instances on that same VM, so I know that all of the pre-requisites are in place and Solr is up and running.

code

While researching the issue on Google and StackOverflow, people were suggesting a myriad of things. An incorrect version of Solr was the cause for one person, anti-virus blocking requests was the solution to another. Many people were suggesting that the next likely culprit was a license issue.  This initially seemed plausible to me — I'd last used this VM before the new year and my license had renewed in the start of the year.  So I dropped the newest license file into the installation folder and attempted to install it again, only to receive the same error. 

At that point I loaded up https://solr:8983 again and initially got an error saying the page couldn’t be found, however a few seconds later the page reloaded and everything was fine.  At that point, I realized it was probably taking too long for Solr to start back up after the script restarted it; I was running this inside of a VM and I didn’t have a lot of RAM allocated to it.

After that I dug through the JSON files for the installation package. Inside of sitecore-solr.json I modified the following line:

        "StartSolr": {
"Description" : "Starts the Solr service.",
            "Type": "ManageService",
            "Params":{
                "Name": "[parameter('SolrService')]",
                "Status": "Running",
                "PostDelay": 8000
            }
        },

In my case, changing the PostDelay value to 15000 (15 seconds) was sufficient, though you may need to tweak that further to your needs. 

After that I was able to complete the Sitecore 9.1 installation without further issue.

Meet The Challenges Of Today's Digital Economy

Ready to take that first step and rise to your digital potential? Contact Valtech today.
Talk to us

Contact us

Let's reinvent the future