Global Digital Inspiration with Local Customization

Levi’s Tailor Shop Connected Experience



  • Retail & Consumer Goods


  • Connected Experiences


Get to Know Levi's

The world-renowned American clothing company Levi's opened its retail doors in 1853 in San Fransisco and has since then been worn by people from all walks of life, from miners to actors to Nobel Prize recipients.

Ever since Levi’s patented the original blue jean in 1873, wearing denim has been about making it your own. Whether that meant repairing the stresses of working in the gold fields, sitting in the bath for the true shrink-to-fit experience or adding custom cuts, pins or patches to get that one-of-a-kind look, alterations have always been part of the Levi’s® experience.

Now Levi’s has launched its Tailor Shops worldwide in Times Square, NYC, SoHo Shanghai, and Milan to name a few of the most recent.

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How to Educate and Inspire Shoppers

The challenge that Levi's brought to Valtech was how to explore in-store digital experiences that would inspire and educate shoppers on the new Tailor Shop clothing customization offerings on a global level, but also curate with localized offerings at each location. Creating a tool for store tailors to provide a better customer experience with multiple languages, content and product resources.

An International In-store, Interactive Digital Experience

We created an international in-store, interactive digital experience that simplifies the Tailor Shop offerings, unleashes the potential of Levi’s garments, and inspires creativity and fun for the Tailor Shop customer experience – while increasing Tailor associates efficiency and effectiveness. We also created a localized store experience for each locations specific product offerings, including a WeChat customization integration in the Shanghai location. The digital experience is available in multiple languages to enhance the ability to communicate with global visitors and localized countries around the globe.

Interface Identity

We used the physical space of the tailor shop to inform the digital experience look and feel. The tailor shop oozes craft, it feels worn, it feels creative. Inspiration comes naturally when you have a view into the process, the art, and the detail that goes into every personalized garment. Because of this, we pull the garments themselves to front stage, allowing the custom designs to tell the story of self expression. Exploration of magnified details allows guests to appreciate the personalized touches along with the intricacies of Levi’s fit, fabric, and finish.


The Results

We rolled out the first MVP phase of the digital experience in time for the holidays at Levi’s Times Square flagship store, then added in additional features and store locations around the globe including Shanghai and Milan. The beautifully designed digital experience blurs the line between digital and physical, giving customers information and inspiration on the full range of localized tailoring options in each store. With much more to come, we are currently testing new features against the long term digital product roadmap we created.

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