Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The Role
We are looking for an experienced Salesforce Technical Lead to drive the design, architecture, and delivery of Service Cloud solutions within a Financial Services Cloud (FSC) instance. This role requires deep expertise in Salesforce Service Cloud, a strong understanding of the FSC data model, and the ability to lead development teams to deliver high-quality, scalable solutions. The Technical Lead will serve as the bridge between business stakeholders, solution architects, and development teams, ensuring technical excellence and alignment with business needs.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role & Responsibilities
- Leadership & Delivery
Lead and mentor a team of Salesforce developers and administrators working on Service Cloud in FSC.
Translate business requirements into technical architectures and implementation plans.
Provide technical ownership of Service Cloud features (Case Management, Service Console, Omni-Channel, Entitlements, Service Cloud Voice).
Ensure Service Cloud configurations and customizations align with FSC data model and industry standards.
Collaborate with Salesforce Architects to define scalable solutions, integration strategies, and system design.
Oversee end-to-end solution delivery, including requirements analysis, technical design, development, testing, and deployment. - Architecture & Design
Define best practices for Service Cloud development (Apex, LWC, APIs, Flows).
Architect and optimize solutions leveraging FSC data objects (Person Accounts, Households, Financial Accounts, Client Relationships, etc.).
Lead integration design with banking/insurance/wealth management systems via APIs, middleware (MuleSoft, Informatica, etc.), or event-driven patterns.
Ensure solutions meet scalability, performance, and security requirements, including compliance with GDPR, HIPAA, PCI DSS, and financial regulatory standards. - Governance & Quality
Conduct code reviews, enforce development standards, and promote reusable components.
Establish and oversee CI/CD pipelines (Copado, Gearset, Git, Jenkins).
Drive technical documentation and knowledge sharing across the team.
Collaborate with business and QA teams to ensure solutions meet functional and non-functional requirements. - Innovation & Advisory
Advise business stakeholders on Service Cloud capabilities and FSC-specific enhancements.
Identify opportunities to leverage AI/Einstein, Bots, and Analytics for enhanced service experiences.
Stay updated with Salesforce roadmap, new releases, and financial services accelerators, guiding the team in adopting relevant innovations.
Required Skills & Qualifications
- Technical Expertise
8+ years of Salesforce experience, including at least 3+ years in a Lead/Technical Lead role.
Proven expertise in Service Cloud implementations (Case Lifecycle, Omni-Channel, Service Console, Knowledge, Voice, Entitlements, SLAs).
Strong experience working with Financial Services Cloud data model.
Hands-on expertise in Apex, Lightning Web Components (LWC), SOQL, SOSL, API development.
Experience with integration architectures (REST/SOAP APIs, Middleware, Streaming, Event-driven).
Strong background in Salesforce security, data model design, and performance optimization. - Certifications (Preferred)
Salesforce Platform Developer II.
Salesforce Service Cloud Consultant.
Salesforce Financial Services Cloud Accredited Professional.
Salesforce Application Architect or System Architect (nice to have). - Leadership Skills
Experience leading and mentoring onshore/offshore teams.
Strong stakeholder management and communication skills.
Ability to balance hands-on development with leadership responsibilities.
Proven track record of delivering large-scale Salesforce Service Cloud projects in financial services. - Nice to Have
Experience with Einstein AI, Service Cloud Voice, Tableau CRM/Analytics.
Exposure to multi-cloud Salesforce implementations (Sales, Marketing, Experience Cloud).
Prior work in regulated financial environments (Banking, Insurance, Wealth/Asset Management).
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The Benefits
This is a Full-Time position based in Ahmedabad / Bengaluru / Gurugram / Pune
Beyond a competitive compensation package, we offer:
- Flexibility, with hybrid work options (country-dependent)
- Learning and development, with access to cutting-edge tools, training and industry experts.
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.