Your Customer Wants to Talk to You
A New Era for Automation in Customer Service with Conversational AI
Today´s customers demand more than ever before. They are inquisitive and impatient. Because of digitization they have grown accustomed to having near infinite access to information, services and communication at any time and on any channel. Cognigy and Valtech, both experts in their respective fields of Conversational AI automation and Digital Transformation, combine their strengths to provide you with fast, tailored and relevant solutions.
What you will get?
Customer service is hard. Over the decades, increasing efficiency or implementing tools like FAQ and Search helped a lot, but never seemed to be enough. Good Customer Service Agents are hard to find and Service Teams have to deal with a high churn rate. At the same time, modern customers demand exceptional quality and immediate service which is increasingly straining the system. Smart automation is the answer. In this whitepaper you’ll learn how Conversational AI can increase self-service completion rate and help you reach your KPIs.
Who should read this?
This whitepaper is specifically created for innovators in businesses that are looking for the best possible way to optimize customer services. Whether you work in Customer Experience, Customer Satisfaction or are the CEO of a company that sells products or services, be sure to check out our latest piece and learn how conversational AI can minimize cost, reduce response time and create more satisfied customers.