Episode one: Why experience is the real flagship
What do experience orchestration and jazz have in common?
You need a well-crafted composition, finely tuned instruments and skilled players to build a solid foundation.
Modern retail and luxury brands are under pressure to perform but behind the campaigns and channels lies a deeper problem: fragmentation.
In this first episode, we explore how disconnected systems and siloed teams lead to an asynchronous customer experience and ultimately slow brands down.
Discover what true experience orchestration looks like and how AI and composable technology can help you move from chaos to clarity, from cacophony to harmony.
Watch Episode 1 now and stay tuned to explore the rest of The Experience Factory to see how leading brands are transforming.
