Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The Opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration
The Role
As a Senior Front-End Support Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4-6 Years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role Responsibilities
- Incident Management: Act as a senior point of contact for diagnosing, troubleshooting, and resolving high-priority production incidents impacting our front-end applications, ensuring quick restoration of service.
- Root Cause Analysis (RCA): Perform in-depth analysis of recurring issues and collaborate with development teams to implement permanent fixes and preventative measures.
- Process Adherence: Strictly adhere to defined ITIL/Support processes, including incident, problem, and change management.
- Collaboration: Work closely with cross-functional teams, including Back-End Engineers, QA, and Product Managers, to manage and deploy hotfixes.
- Documentation: Maintain and update knowledge base articles, runbooks, and support documentation to improve team efficiency.
. - Must have qualifications
- Technical Expertise
- 5+ years of hands-on experience in a Front-End Development or Senior Production Support role.
- Deep expertise in core front-end technologies: JavaScript (ES6+).
- Must have strong proficiency with modern Vue-based frameworks, specifically:
Vue.js (Component architecture, State Management, Routing).
Nuxt.js (Experience with SSR/SSG concepts and Nuxt architecture is highly desirable). - Experience working within an eCommerce platform environment, understanding the common challenges and performance requirements.
- Basic understanding of API communication and concepts (e.g., REST, GraphQL), and the ability to troubleshoot API call failures from a front-end perspective.
- Support & Process Skills
- Demonstrable expertise in troubleshooting complex application issues in a live production environment.
- Solid knowledge of Support processes (ITIL Foundation concepts like Incident, Problem, and Change Management are highly valued).
- Experience with browser debugging tools, network monitoring, and application performance monitoring (APM) tools.
- Desirable Skills (Nice to Have)
- Familiarity with JIRA for task tracking, bug reporting, and project management.
- Experience utilizing ServiceNow or similar ticketing systems for incident and request logging.
- Knowledge of DevOps principles related to front-end deployment and caching strategies.
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The benefits
This is a Full Time position based in Bengaluru in India.
Beyond a competitive compensation package, we offer:
- Flexibility, with remote and hybrid work options (country-dependent)
- Career advancement, with international mobility and professional development programs
- Learning and development, with access to cutting-edge tools, training and industry experts
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.