Championing retail customers

What main customer touch points do brands need to focus on to make their customers feel understood and valued? In the face of shrinking budgets and economic downturns, the question of how consumer-facing businesses can focus on long-term growth and return on engagement to build customer lifetime value remains crucial.  

In this 43-minute podcast, we are joined by Martin Newman, better known as the Consumer Champion, to discuss in great detail the importance of customer centricity in today’s digital age and how brands can achieve that with the power of emotional marketing. Listen to learn more.