Digital Leadership Forum: From data to customer impact

How do we use data and AI to create value that customers actually feel?

Most companies have spent years investing in data platforms, dashboards, and internal reporting tools. But in many organizations, the value never leaves IT. It’s rarely connected to what customers see or feel.

This roundtable brings together a small group of senior leaders across digital, commercial, and customer-facing roles for an honest conversation about how we move from internal tools to real, external impact.

We’ll explore how to:

• Make better use of the data you already have

• Turn internal reporting into external value

• Build customer-facing applications and services on top of your data platforms

• Break down the gap between business and IT

There are no presentations, no sales pitches. Just a chance to share experiences, challenges, and ideas with peers who are working through the same questions.

Who should attend

This roundtable is for senior professionals working with digital, data or customer experience, whether you're in a commercial, strategic or operational role.

You might be:

• Leading or supporting data and AI initiatives

• Working to improve customer experience through better use of data

• Looking to connect business needs with your organisation’s data setup

• Trying to get more value out of platforms like Microsoft Fabric, Snowflake or Databricks

You don’t need to be technical, but you should be curious, hands-on, and ready to talk openly about what’s working (and what’s not).