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Agentic AI use cases: Beyond the digital storefront

Agentic AI introduces a new layer of intelligence to digital infrastructure, applying logic that can pursue goals, navigate ambiguity and execute actions without being explicitly told what to do.

For leaders looking to scale operations, advance digital transformation or seek to improve resilience across platforms, this shift isn’t merely a technical one. It’s an opportunity for strategic reinvention.

Let’s explore a few applications of agentic AI that are already reshaping enterprise infrastructure by optimizing real-time data, reducing repetitive tasks and minimizing the need for constant human oversight.

Agentic AI vs. generative AI in the enterprise

Agentic AI and generative AI are often discussed in the same breath, but they solve different problems in different ways.

Generative models, such as those used to write content, create images or compose code, are built to produce new material based on training data. Agentic AI systems, by contrast, are designed to reason, choose and execute. They pursue goals, manage processes and coordinate outcomes across multiple systems.

These distinctions shape what the models do, as well as where and how they can be applied.

Agentic AI typically operates over time and across decision points. It can assess evolving context, choose the next best action and reorient when inputs shift.

And while traditional AI has supported classification, regression or prediction within narrow use cases, agentic AI opens the door to goal-directed, end-to-end orchestration, often with minimal human input.

As a result, it’s especially powerful for complex enterprise tasks that involve real-time data, multiple stakeholders and dynamic outcomes.

14 applications of agentic AI

Agentic AI is already being deployed in a variety of enterprise environments, with major implications for brands. The examples below illustrate how these systems are already delivering measurable value by managing complexity, adapting in real time and reducing the need for manual oversight.

Autonomous vehicle navigation

Self-driving systems rely on agentic AI to process sensor inputs — think radar, lidar, cameras — in real time.

These agents interpret conditions like lane shifts, nearby vehicles and traffic signals to make informed, autonomous decisions on acceleration, braking or rerouting. The system continuously adapts, improving over time with new inputs and edge-case experiences. While a human override remains in place, the agent functions as the vehicle’s primary decision-maker under normal conditions.

Waymo’s autonomous ride-hailing service uses agentic AI to navigate urban traffic. Its vehicles interpret real-time sensor data to handle lane changes, obstacle avoidance and braking with minimal human oversight.

Cybersecurity threat detection

Cybersecurity agents use real-time behavioral analysis to detect threats before they escalate.

Instead of relying on fixed signatures or rules, these systems interpret anomalies, such as unusual login patterns or lateral movement across systems, and act accordingly. They can contain a threat by isolating compromised devices, shutting down affected services or alerting security teams without requiring human intervention.

CrowdStrike's cybersecurity platform uses agentic AI to detect and respond to threats in real time. Its systems autonomously analyze behavior, isolate compromised devices and escalate incidents in real time without waiting for manual input.

Healthcare patient monitoring

In clinical environments, agentic AI monitors patients through wearables, EMRs and behavioral data to detect deviations from expected baselines.

These agents flag subtle shifts in vitals, movement or speech that might indicate emerging health issues. By escalating alerts only when necessary, they reduce noise and improve response time from care teams — making the most of human oversight when it counts.

The AI-powered telehealth startup Doctronic offers autonomous symptom checks through chat-based consultation, using agentic AI to triage over 10 million inquiries with a 70% diagnostic match rate. The result improved operational efficiency and reduced burden on clinical teams.

Smart grid management

Agentic systems embedded in energy infrastructure help balance loads and demand in real time. These agents forecast consumption, identify local outages and automatically reroute supply to avoid blackouts or inefficiencies. Because they operate with minimal human intervention, they’re especially valuable in environments that require continuous monitoring and rapid adaptation.

Traffic Management Systems

Urban transportation systems are using agentic AI to manage traffic flow dynamically. These agents synthesize input from GPS data, signal sensors, weather feeds and road cameras to adjust timing on the fly, which helps clear bottlenecks and prioritize emergency response routes.

Predictive maintenance in manufacturing

Manufacturing environments use agentic AI to detect anomalies in machinery before failure occurs. By processing sensor streams, these agents can analyze data to flag performance degradation or out-of-spec behavior early. Maintenance can then be scheduled proactively, avoiding downtime and eliminating repetitive tasks that once depended on routine manual checks.

Ecommerce personalization

Ecommerce platforms are deploying agentic AI to tailor user experiences in real time. These agents adjust content, pricing and promotions based on browsing patterns, inventory status and historical behavior automatically. As AI solutions evolve, this type of dynamic personalization is becoming the norm, reducing friction and increasing revenue per session.

Amazon’s Buy for Me capability allows Alexa to select and purchase items from preferred brands based on user prompts like “buy running shoes” or “get me something from Adidas,” eliminating the need to navigate or compare listings manually. The agent infers preferences, checks availability, places the order and notifies the user once it's done.

Financial trading

Financial institutions are deploying agentic AI to act on fast-moving market data. These systems autonomously analyze price shifts, macroeconomic inputs and trading behaviors to adjust investment positions in milliseconds. Built on advanced machine learning models, they reduce lag between signal and execution, which is critical in financial services.

Medical diagnostics

In diagnostics, agentic AI acts as a second set of eyes by scanning medical images or clinical test data to detect early signs of disease.

These systems use advanced AI models trained on massive datasets, enabling faster, more consistent detection. They support providers in managing complex tasks like triage and prioritization while deferring final decisions to licensed practitioners.

Aidoc's AI platform helps radiologists detect conditions such as strokes and pulmonary embolisms in real time. The agent flags critical findings and prioritizes cases for review.

Travel planning

Travel booking has traditionally involved dozens of fragmented steps: searching flights, comparing hotels, filtering preferences, confirming reservations, rescheduling when plans change.

Agentic AI turns that friction into fluid, goal-driven coordination. These systems guide travelers through personalized, multistep experiences with minimal human input.

 

 

Healthcare journey optimization

Agentic AI isn't limited to real-time patient monitoring. It also plays a critical role in improving the broader healthcare journey. These systems integrate data across touchpoints, including portals, scheduling systems and communication tools, to deliver personalized, compliant experiences that adapt in real time.

By combining agentic AI with Adobe’s healthcare-compliant infrastructure, providers can surface insights across fragmented patient journeys, trigger tailored outreach and guide decision-making without compromising HIPAA or CCPA requirements.

Comprehensive customer support

Agentic AI systems now manage end-to-end customer support workflows in telecommunications, banking and retail. These agents interpret intent from natural language, retrieve the right information across systems and resolve issues independently while escalating only complex or edge cases. That means fewer escalations, faster resolutions and improved customer satisfaction.

Through its Einstein platform, Salesforce deploys agentic AI to handle a wide range of customer queries, automating case routing, suggesting responses and resolving issues with reduced human intervention.

Personalized CX agents

In customer experience design, agentic AI personalizes digital interactions by interpreting user context and pulling structured responses from enterprise knowledge.

These agents adapt not just to the question, but to the customer behind it to create experiences that feel curated in real time. They demonstrate one of the clearest applications of agentic AI in environments where emotional tone, timing and brand voice matter.

Valtech partnered with Lexus Europe to build an AI Concierge that delivers on the brand's Omotenashi promise of anticipatory hospitality. The system uses retrieval-augmented generation (RAG) to surface the most relevant information, answer buyer questions and present personalized comparisons.

Payment interface

Agentic AI is starting to reshape the way consumers interact with transactional systems by enabling actions that go beyond search and discovery. In these experiences, the AI can facilitate the transaction itself.

In a pilot integration with PayPal, Perplexity AI allows users to complete purchases directly within its conversational interface. In this shift toward agentic commerce, AI assistants don’t just suggest options. They carry out tasks on the user’s behalf.

HR and IT task automation

Enterprises are deploying agentic AI internally to manage administrative operations, which are often the most resource-intensive, low-leverage layers of the org chart.

These systems route requests, provision software, approve access and answer employee questions with accuracy and speed. They improve the experience for employees while freeing people from repetitive tasks that traditionally require constant attention.

Moderna merged its HR and IT teams and built more than 3,000 internal AI agents to automate clinical trial data capture, employee onboarding and support tasks across departments.

What happens next

For technology and brand leaders, the shift to agentic systems is an inflection point. It redefines how we think about resilience, responsiveness and scale.

These systems extend human capability by augmenting decision-making, automating complex tasks and creating space for people to focus where they’re most effective.

The real-world impact is already here. The next move is deciding where these systems can best drive outcomes for your business and which ones are still best left to humans.

Ready to see where agentic AI fits in your transformation strategy?

Explore the 2025 Forrester Digital Transformation Services Landscape report to see how global service providers like Valtech are helping enterprises accelerate innovation, improve resilience and deliver real business outcomes.

 

Download the whitepaper

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