Business Analyst

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The role

We are looking for a Senior Business Analyst (eCommerce) with strong experience in digital commerce platforms to join our team in Canada.

This role sits at the intersection of business strategy, customer experience, and technology, translating complex business needs into scalable and high-performing eCommerce solutions. You will collaborate closely with Product Owners, Engineers, and client stakeholders to deliver impactful digital commerce experiences.

The ideal candidate brings hands-on experience with Shopify, Adobe Commerce (Magento), or other enterprise commerce platforms, combined with a strong understanding of UX, analytics, and conversion optimization.

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

Key Responsibilities

🔹 Business Analysis & Delivery

Lead requirements gathering, discovery sessions, and stakeholder workshops
Translate business needs into user stories, epics, process flows, and functional specifications
Ensure requirements meet Definition of Ready (DoR) before development handoff
Manage requirements traceability and alignment across project lifecycle
Conduct gap analysis, feasibility assessments, and impact analysis

🔹 eCommerce & Digital Experience

Analyze and optimize end-to-end customer journeys across eCommerce platforms
Define solutions leveraging Shopify, Adobe Commerce, and related ecosystem tools
Support replatforming initiatives (e.g. Shopify migrations) and site redesigns
Collaborate with UX/UI teams on experience optimization and conversion improvements
Translate business requirements into commerce features (catalog, checkout, promotions, search, personalization)

🔹 Data, Performance & Optimization

Leverage analytics tools (e.g. Google Analytics) to monitor performance and identify opportunities
Define and track KPIs (conversion, revenue, AOV, etc.)
Support A/B testing, SEO, personalization, and CRO initiatives
Provide data-driven insights and recommendations to stakeholders

🔹 Collaboration & Consulting

Act as a bridge between business, product, and engineering teams
Partner with Solution Architects to align business requirements with technical feasibility
Facilitate Agile ceremonies (grooming, sprint planning, retrospectives)
Support client conversations and provide consultative guidance on eCommerce best practices
Contribute to strategic initiatives and digital commerce roadmaps

Must-Have Qualifications

4–6+ years of experience as a Business Analyst in digital or eCommerce environments
Strong experience with Shopify (preferred) and/or Adobe Commerce (Magento)
Proven experience in:
- Requirements gathering and documentation
- User stories & backlog management
- Stakeholder workshops and facilitation
Solid understanding of:
- eCommerce operations (catalog, checkout, payments, promotions)
- Customer experience (UX/UI and conversion optimization)
Experience working in Agile/Scrum environments
Strong communication skills with ability to interact with technical and business stakeholders
Analytical mindset with experience using data to drive decisions

Nice-to-Have

Experience with Adobe Experience Cloud (Analytics, Target, AEM, etc.)
Exposure to headless commerce or composable architectures
Familiarity with search and discovery tools (Algolia, Bloomreach, Coveo, etc.)
Experience in consulting environments or client-facing roles
Knowledge of multi-market / international eCommerce operations
Familiarity with CRM, paid media, and digital marketing ecosystems

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a full-time position based in Canada. The offered salary range is 90.000-120.000 CAD annually, depending on experience and location.

Valtech offers a comprehensive benefits package effective after three months of continuous service:

A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.