It’s clear that when it comes to customer experience, consumers now expect the same service from B2B interactions as they currently get from their B2C engagements. From product personalisation to seamless check out processes, B2B companies need to focus on customer centric approaches that make doing business with them as easy as possible.
The Digital revolution requires a shift from simply selling products to serving customers across both the B2B and B2C industries. But, to meet the needs of the consumer in today’s markets, firms must face up to the dominating presence of third-party marketplaces like Amazon Business.
A medida que las empresas se expanden a través del crecimiento orgánico y las adquisiciones, siempre existe el riesgo de que la tecnología se vuelva mucho más complicada de lo necesario. Cuando llegas a una posición en la que tienes múltiples plataformas, sistemas y configuraciones, ¿cómo puedes asegurarte de evitar los obstáculos comunes y evitar un desastre tecnológico?
