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Public Sector

Collaborating with you to transform our public sector

We have a reputation for excellence as a responsible partner. Here is how Valtech can help you improve and optimize public service experiences and outcomes.

A young woman stands outdoors, focused on her smartphone while interacting with an electric scooter or bike, likely using an app to unlock or navigate it. She is dressed casually in a white tank top and jeans, with long, wavy hair. The background features a modern urban setting with beige buildings and greenery, suggesting a relaxed city environment. The image highlights the use of technology for convenient urban mobility.

Communautés habilitantes numériquement

Nous avons toujours dit que nous voulions que notre travail améliore la vie humaine et fasse croître les entreprises de nos clients. Cet objectif est rarement plus évident que dans la fourniture de solutions numériques qui soutiennent tous les membres de notre société, à l’échelle mondiale.

 

Des systèmes de circulation aux services de santé, en passant par les annonces publiques et les campagnes de recrutement, nous travaillons avec un large éventail d’organisations du secteur public pour leur permettre d’offrir des expériences mesmuns aux utilisateurs qui en dépendent.

Nous aidons à façonner la façon dont les choses sont faites dans l’ensemble de l’industrie. En tant que l’un des premiers défenseurs des méthodes agiles, nous sommes les pionniers de méthodes nouvelles et efficaces qui transforment les méthodes de travail et la rapidité de livraison.

 

Au Royaume-Uni, nous permettons aux ministères de respecter la norme de service numérique et nous participons activement à son amélioration continue. En Allemagne, nous avons été chargés de décrire la feuille de route du programme numérique. Partout où nous travaillons dans le monde, nous sommes particulièrement fiers de nos projets qui aident les personnes vulnérables de notre société et soutiennent certaines des communautés les plus méritantes.

  • A young man with a beard is sitting on public transportation, wearing large white headphones and looking thoughtfully out the window. He is dressed casually in a brown jacket, and the soft light from outside highlights his profile. In the background, other passengers are visible, some standing and others seated, creating a typical busy public transit atmosphere. The image conveys a sense of calm and reflection during the commute, with the man enjoying music or a podcast through his headphones.
  • A woman wearing sunglasses is sitting in the back seat of a car, reaching for the wheel of a folded wheelchair next to her. She is dressed casually in a gray sweatshirt and appears relaxed. The car door is open, allowing sunlight to fill the space. The image highlights independence and mobility, showing the woman comfortably managing her wheelchair while traveling. The interior of the car is practical and functional, supporting her needs.
  • A young woman with shoulder-length hair and glasses is sitting by a train window, gazing out at the passing scenery. She is casually dressed in a green t-shirt and holding her smartphone in one hand, resting it on her lap. The sunlight illuminates her face and the train seat, while the blurred view of railway tracks and greenery outside adds to the feeling of peaceful travel. The image captures a quiet moment of reflection and relaxation during a train journey.
  • Two women are sitting together on a bus, smiling and enjoying each other’s company. One woman, wearing a white shirt and sunglasses on her head, looks out the window with a bright smile. The other woman, wearing a gray sweater and dark sunglasses, has her arm around her friend and is laughing. They appear to be having a joyful moment during their journey. The background shows the sunlight filtering through the bus windows, creating a warm and pleasant atmosphere. The image captures a happy, relaxed moment between friends on public transport.

L’expérience totale

Pour permettre aux organisations du secteur public de mieux soutenir leurs utilisateurs, il faut une transformation des méthodes de travail, l’application intelligente des données et l’accent mis sur une conception centrée sur l’utilisateur. Pour offrir l’expérience totale aux utilisateurs, nous travaillons avec les organismes gouvernementaux et les équipes du secteur public pour engager leurs ministères dans cette transformation. Cela apporte des améliorations à la résilience opérationnelle et à la rentabilité, tout en améliorant l’expérience utilisateur.

 

Nous nous assurons d’accroître la participation des utilisateurs grâce à la co-conception des services et à une attention continue à la validation de la prestation via la recherche, les tests et l’analyse. Nous utilisons des méthodes basées sur les données pour permettre une prise de décision éclairée, en tirant parti des dernières technologies de science des données et de plate-forme

Nous réalisons tout cela en utilisant le pouvoir d’équipes d’experts collaboratives et multidisciplinaires. Ces équipes sont composées de chercheurs d’utilisateurs, d’ingénieurs , de concepteurs et de scientifiques des données qui interagissent quotidiennement avec les utilisateurs, les parties prenantes et d’autres fournisseurs pour maximiser la puissance de la collaboration.

How we can help you with your challenges

A man with curly hair is engaged in a discussion, holding a pen in his hand while speaking. He is wearing a checkered shirt and sitting in an office environment, with shelves of books and documents behind him. Sunlight is streaming into the room, casting soft shadows, creating a warm and professional atmosphere. The man appears focused, gesturing as he talks, likely in the middle of a meeting or collaborative discussion. The image emphasizes communication and engagement in a work setting.
Effective industry regulation

New tools, services and applications to help regulatory bodies to manage their business more effectively.

A man and a woman are working together, focusing on a whiteboard or screen in a collaborative environment. The man is pointing at something on the board while the woman observes intently. Both are dressed in professional attire, with the woman wearing earrings and having long, dark hair. The image captures a moment of concentration and teamwork, with both individuals engaged in problem-solving or strategizing. The scene emphasizes collaboration and attention to detail in a professional setting.
Data improvement and organization

We work with clients’ data to organize it and improve it to enable data-driven decisions and actions.

A woman wearing glasses and a checkered blazer is sitting at a desk, deeply focused on her work on a desktop computer. She rests her chin on her hand as she concentrates on the screen. The room is dimly lit, with soft lighting creating a calm and professional atmosphere. A notebook with handwritten notes is open on the desk next to her, indicating that she might be taking notes or referring to information. The image captures a moment of focused productivity in a work setting.
Grant application service builds

New builds of services that enable citizens or organizations to apply for government funding.

A young person with short, curly hair is lounging on a sofa, wearing bright yellow and blue headphones while watching something on their smartphone. They are smiling slightly, engaged in the content on their device. The person is holding the phone with a sleek black prosthetic hand, highlighting the use of assistive technology in everyday life. They are dressed casually in a striped shirt, and the setting is comfortable and relaxed, with soft lighting and a cozy atmosphere. The image emphasizes the seamless integration of technology in enhancing accessibility and entertainment.
Benefits application service builds

New builds of services that enable citizens or organizations to apply for government services or benefits.

A man with long dreadlocks is sitting on a train, smiling as he looks at his smartphone. He is wearing headphones and a casual plaid shirt, enjoying content on his phone during the ride. Next to him is a large backpack placed on the seat. The background shows a train station platform through the window, with the train in motion. The image conveys a relaxed and pleasant travel experience, with technology and entertainment making the journey enjoyable.
Licence application service builds

New builds of services that enable citizens or organizations to apply for licenses.

A woman is actively speaking and gesturing with her hands during a meeting, engaging her colleagues in a discussion. She is seated at a conference table with two other people, one of whom is taking notes. The group is dressed in business attire, and the setting is a modern office with glass walls and a large screen in the background. The woman appears confident and expressive, leading the conversation. The image highlights teamwork, communication, and collaboration in a professional environment.
Implementation of new policy/legislation

Providing guidance and consultancy using our previous experience to help departments implement new initiatives.

Two workers wearing bright yellow safety jackets and protective glasses are seated at a desk, working with computers and technical equipment. One of the workers is pointing at a monitor, explaining something to the other, who is focused on the screen. On the desk, several cables and devices are connected to the computers, suggesting they are involved in a technical or engineering task. The image conveys teamwork and problem-solving in a highly specialized and safety-conscious environment.
Streamlining to save caseworker time

Rationalization of information feeds, processes and systems to reduce time taken processing cases.

A man with glasses and a neatly trimmed beard is sitting in an office, focused on his work on a computer. He is wearing a light brown shirt and is seated in a comfortable white office chair. The lighting is soft, and the background is slightly blurred, with office supplies and shelves visible in the distance. The man appears thoughtful and concentrated, possibly analyzing data or working on a detailed project. The image captures a moment of focus and productivity in a modern office environment.
Making sense of complexity

Helping clients find a way forward within multiple options, data sources, stakeholders and requirements.

Two women are sitting side by side on public transportation, both focused on their smartphones. The woman on the left, wearing a beanie and a black jacket, is holding her phone with both hands. The woman on the right, in a teal jacket, is also engaged with her phone, looking down at the screen. The atmosphere is quiet and reflective, as both individuals are absorbed in their own devices. The setting is inside a train or subway car, with the city passing by outside the window. The image conveys the modern-day experience of commuting with technology.
Running services when live

Support, maintenance and continuous improvement of services that have passed through beta assessments and are live.

A young woman is smiling warmly at the camera while sitting at a dinner table with her family. She is wearing a black shirt and gold earrings, and her hair is tied back with a patterned scarf. In the background, other family members, including a young boy and an older man, are also smiling and enjoying the meal. The table is set with plates of food, drinks, and a candle, creating a cozy and welcoming atmosphere. The image captures the joy of shared moments and connection during a family gathering.
Building communities around services

Looking beyond digital to the community of people or stakeholders who use them, building links and encouraging discussion.

A group of professionals is walking down a city street. One man in a business suit is carrying a helmet and walking with purpose, while another man walks with a folded bike. A woman pushes an electric scooter as she walks, and another woman is checking her phone as she keeps pace with the group. The urban environment is modern, with sleek buildings and greenery lining the walkway. The image captures a mix of personal mobility options and professional life in a bustling city, highlighting sustainable and efficient urban commuting.
Engaged users or customers

Build better and more fulfilling relationships with users and customers, enabling ongoing valuable contact.

organisation axée sur les données

Ofgem est venu à Valtech pour les aider à devenir une organisation axée sur les données et pour permettre à l’industrie de l’énergie de se transformer également. Nous les avons aidés en mettant en place un échange de données et un centre de données pour leur permettre de gérer les données réglementaires dans toutes les fonctions opérationnelles. Cela leur permet maintenant de prendre des décisions réglementaires en quelques jours plutôt qu’en quelques semaines.

" Je savais juste que Valtech était un partenaire de confiance, je faisais confiance au travail qu’ils avaient fait auparavant, je faisais confiance à leur professionnalisme et quand ils ont été sélectionnés pour travailler là-dessus, je n’avais aucun scrupule à ce sujet. La gestion des livraisons, la recherche des utilisateurs, les développeurs, tout ce qui s’est réuni, mais le défi qu’ils redonnant et ils m’ont prouvé, parfois, aucun voyage n’est facile, mais quand les choses sont devenues difficiles, Valtech ont été de vrais partenaires et un véritable soutien pour moi. "

Sarah Cox, directrice de l’exploitation chez Ofgem

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The Blue Badge team at Valtech have worked hard to fully understand the needs of the real people who use the Blue Badge Digital Service, both citizen users of the Blue Badge scheme and local authority administrators, and balance these with the legal requirements set out by the legislation governing the scheme. They have continually sought to put Blue Badge applicants at the heart of the service to ensure that the online application process, and the badge management system, continue to work in the best possible way for all who need to use them.

— Diana Guerra, Head of Blue Badge Policy

Mise à l’échelle pour l’avenir

Nous gérons le service Blue Badge multi-primé pour le DfT. Nous avons pris le projet de bout en bout. Après avoir commencé avec la modernisation de leur application, nous gérons maintenant le service. Dans l’ensemble, le projet de modernisation permet d’économiser 4,75 millions de livres sterling par an, et le fait que nous gérions le projet permet au personnel de DfT de se concentrer sur ce qui compte vraiment pour eux.

Nous avons travaillé avec un large éventail de solutions technologiques et de fournisseurs d’hébergement et apportons notre vaste expérience de la conception et de la fourniture de services numériques à leur maintenance.

 

Nous nous assurons que vos exigences sont satisfaites en identifiant les exigences de service clés. À vos côtés, nous développons ensuite un accord de niveau de service détaillé, avec des KPI mesurables, qui garantit que le service fonctionne toujours à son meilleur.

Voyez ce que nous avons fait dans le secteur public

Clients

DVLA

Clients

Transport for Greater Manchester
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