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Global cruise operator

Experience elevation at sea

How we launched seamless purchase experiences for cruise passengers

Industry

  • Travel en Hospitality

Offering

  • Experience Elevation

Get to know our client

Global Cruise Operator

Turning payment complexity into seamless guest experiences

Global Cruise Operator

Delivering technical excellence

Global Cruise Operator

Our experts overcame complex technical challenges to deliver a sustainable commerce solution that could work both on and offshore. This included architecting a floating data center for all ships, enabling all live onshore data to be supported at sea.

This sophisticated solution utilizes a range of technology, including:

  • SAP Commerce for product management, inventory management and order management.

  • Adobe Experience Manager integrated into SAP Commerce as a headless solution, using SAP Omni Commerce Connect (OCC) web services.

  • Open Data Protocol (ODATA) web services to support ship-to-shore data transfer and outbound data synchronization.

A truly consultative partnership 

Global Cruise Operator

Plotting a course through complexity 

Global Cruise Operator

Results

Alignment with bold business goals

This initiative was designed to support the organization’s goal of increasing pre-cruise sales from $1 billion to $4 billion in revenue.   

Improved efficiency

This digital self-service system has reduced demand for in-person concierge services. Now, guests can book and re-book offerings on their own mobile devices.  

Connected shoreside and shipside

This lets the business adapt, change and meet passengers’ expectations with much greater agility.  

See what we´ve done in Travel & Experience Elevation

Case

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Evening view of Charlotte, North Carolina skyline with illuminated buildings and nearby residential neighborhood, highlighting urban tourism appeal.

Insight

The era of personal agents

Whitepaper

Empower your business with personalized customer experiences

News

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