In June 2020, Valtech undertook a research study to better understand the mindset of brick-and-mortar shoppers during and shortly after the pandemic. Our goal was to gauge their reaction to digital experience interfaces. Our findings would help guide best practices moving forward for our retail clients.
Muitos países ocidentais deixaram de depender do dinheiro em espécie e passaram a fazer pagamentos em débito e crédito. Porém, um passo à frente, o COVID-19 faz com que menos pessoas queiram encostar em telas e teclados públicos. o que está revolucionando as formas de pagamento pelo mundo.
If we were to use the dictionary definition of it, we’d say something like:
Connected Experience: a means of unifying digital capabilities and the physical world.
