Why this report matters
Commerce is being rewritten.
Customers now discover, evaluate and purchase across social platforms, AI-powered chat apps, brand experiences and physical stores. In response, commerce services providers are rethinking how they design and deliver experiences.
The Forrester Wave™: Commerce Services, Q1 2026 evaluates how top providers are responding to this shift, assessing their strategy, current offering and customer feedback to help business leaders identify partners that can deliver modern, resilient commerce at scale.
Why Valtech was recognized
Forrester’s evaluation notes that “Valtech’s differentiating vision focuses on creating better buying experiences that are effortless when they need to be and memorable when they matter.”
This philosophy underpins how we help brands design, build and run commerce experiences across B2B and B2C environments.
The report states that “Valtech is a good fit for midsize to large multibrand organizations across verticals that want an agile agency partner to implement, integrate, and run a modern technology stack.”
Built for modern commerce realities
As commerce becomes more AI-assisted and experience-led, organizations need partners that can:
- Design commerce journeys that support people and AI agents
- Modernize complex technology stacks without sacrificing experience quality
- Move quickly while maintaining governance and reliability
Forrester’s evaluation notes Valtech’s OneValtech global delivery model that “integrates experience design, technology, marketing, and data science,” along with its commitment to “composable commerce tech solutions that can power B2B and B2C strategies.”
Explore the full report
The Forrester Wave™: Commerce Services, Q1 2026 provides a detailed, independent assessment of the commerce services landscape, including market trends, evaluation criteria and provider comparisons.
Read the full Forrester report
Source: Forrester, The Forrester Wave™: Commerce Services, Q1 2026, Chuck Gahun, with contributors Fiona Swerdlow, Katie Vincent and Rachel Birrell.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
