How Discover unlocked $75 million-plus

Discover is one of the most recognized names in financial services.  

Our first project with Discover was a redesign of their customer app, which we completely turned around by bringing tech and design teams closer together. That app’s reviews went from one star in the App Store to 4.5 stars, and the app itself went on to win multiple J.D. Power and Associated awards. 

Since then, Valtech has been Discover's go-to partner for transformation, from replatforming core systems to building cloud-native pipelines and real-time customer experiences. 

A few years into our relationship, Discover was feeling increasingly constrained by legacy technology.  

Growing transaction volumes and rising customer expectations meant legacy systems were no longer fit to support innovation or scale with demand.  

Customer satisfaction and time to value were suffering. Customer application approvals were taking up to two weeks, and development cycles were taking months. 

Valtech guided Discover’s transition from legacy mainframes to a modern, cloud-native platform that has enabled real-time card application processing. Customers now receive digital cards immediately upon approval. 

That’s accelerated Discover’s time to revenue up to one week and unlocked $40 million in potential revenue over four years. 

With more than 5,000 apps moving to production, Discover faced fragmented release workflows and compliance risks. Valtech built Trident, a universal DevOps pipeline that: 

• Automates releases 

• Standardizes testing and validation 

• Improves application quality and uptime 

• Enhances regulatory compliance 

Trident has driven $30 million in savings, not counting avoided compliance fines, and won Gold at the Stevie Awards for Best Technical Support Strategy. 

Legacy tech was holding back Discover’s dispute resolution, with more than 2.4 million cases each year processed in inefficient batches. Valtech reverse-engineered the system to align with a future-ready dispute strategy, driving $5 million in estimated savings over three years. 

In more than a decade of collaboration, Discover has trusted Valtech to help solve their toughest transformation challenges. 

We’ve done that by: 

• Introducing real-time application processing that’s accelerated time to revenue and unlocked $40 million of potential revenue over four years. 

• Building a DevOps pipeline that sped up development cycles and saved $30 million. 

• Optimizing dispute resolution, elevating customers’ experiences and saving $5 million. 

Valtech’s role in this partnership has never been to simply say yes. As a trusted partner, our role is to push back, challenge assumptions and deliver results that matter.