Deliver exceptional customer experiences with a Premier Google Partner
Delight your customers with personalized, human-like engagement through an end-to-end AI application. Google's Customer Engagement Suite anticipates customer needs and delivers exceptional experiences across every touchpoint, and Valtech is your trusted partner to make it a reality.
The power of Google's Customer Engagement Suite, implemented by Valtech
Leveraging the latest in Google AI, the Customer Engagement Suite transforms how you interact with your customers. Valtech helps you implement these solutions to improve satisfaction and lifetime value while reducing operational costs.
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Enable smarter self-service and agent support: Give customers intuitive self-service and equip agents with the right tools, guided by Valtech.
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Boost satisfaction and reduce costs: Improve experiences across the journey while streamlining operations with Valtech's expert implementation.
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Elevate experiences with accurate generative AI: Deploy grounded AI models for reliable, human-like interactions backed by Valtech's precision.
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Fuel productivity with real-time insights: Help teams make smarter, faster decisions with actionable data and seamless integration from Valtech.
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Deliver seamless omnichannel engagement: Create consistent experiences across web, mobile, voice, email and apps, all expertly orchestrated by Valtech.
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Support rich, multimodal communication: Handle text, voice and images for more natural, complete interactions — unlocked by Valtech.
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Integrate with your existing tech stack: Connect effortlessly to CRMs, WFM tools and more with Valtech’s integration know-how.
Key features of Google's Customer Engagement Suite, deployed by Valtech
The Customer Engagement Suite offers a comprehensive set of features to power your customer interactions, and Valtech has the experience to deploy them effectively for your business.
Seamless end-to-end experiences with generative AI you can trust
Our most advanced conversational AI products and Gemini models are grounded in your organization's resources to ensure high accuracy and reliable responses, with Valtech ensuring optimal configuration and performance.
Conversational Agents
The Conversational Agents product helps you create AI agents with both generative AI and deterministic functionality. These agents provide proactive, personalized self-service and can handle a greater volume of inquiries, allowing your customer service representatives to focus on more specialized calls.
Valtech leverages our expertise to design, build and deploy these intelligent agents tailored to your specific needs:
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Prebuilt agents and out-of-the-box connectors enable businesses to quickly launch and deploy AI agents, a process Valtech streamlines for rapid time-to-value.
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The next-generation product provides human-like, high-definition voices, comprehension and supports streaming video, enabling AI agents to interpret and respond to what they see and hear in real time. Valtech guides you through adopting these advanced capabilities.
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It will also simplify how AI agents are built, leveraging the latest Gemini models and Agent Development Kit, with a no-code console. Valtech's development team ensures a smooth and efficient build process.
Read this blog post to learn more.
Agent Assist
The Agent Assist product provides customer care representatives with in-the-moment assistance, generated responses and real-time coaching to help them resolve customer issues faster and with greater accuracy. Features include generative knowledge assist, summarization, smart reply and live translation.
Valtech helps you integrate Agent Assist into your existing workflows, maximizing agent efficiency and customer satisfaction.
New features such as AI Coach and AI Trainer help reduce employee burnout and turnover by providing customer service representatives with step-by-step guidance through complex interactions and processes, and tailored training recommendations for improving their proficiency and performance scores. Valtech can help you leverage these tools to empower your workforce.
Read Valtech CTO of Data & AI Karl Hampson’s insights into the launch of Agentspace
Conversational Insights
The Conversational Insights product analyzes real-time data from across your customer operations to provide operations managers and quality assurance teams with KPIs, inquiry topic categories to prioritize and areas of improvement.
Identify call drivers and sentiment from conversations that help customer operations managers learn about customer engagements and improve call outcomes. Valtech assists in setting up robust analytics and reporting to give you a clear view of your customer interactions.
Quality AI automatically evaluates every customer interaction against business, customer and compliance-critical criteria using Google’s latest Gemini models. Valtech ensures these evaluations align with your business objectives.
Contact Center as a Service (CCaaS)
The Contact Center as a Service offering delivers seamless and consistent customer interactions across all your channels with a turnkey, enterprise-grade, omnichannel contact center solution.
This cloud-native solution is built on Google Cloud’s foundational security, privacy and AI innovation. As a Google Premier Partner, Valtech is uniquely positioned to implement and optimize this powerful CCaaS solution for your enterprise.
Customer Engagement Services
Let Valtech's experts help you get the most out of your customer care operations. Our Customer Engagement Services will provide an evaluation of your current solution and a report on areas for improvement and suggested next steps.
Learn how conversational AI can help you improve self-service, drive agent productivity and gain richer operational insights with Valtech's proven methodologies.
Why partner with Valtech? Your premier Google partner for customer engagement
As a Google Premier Partner, Valtech has extensive experience implementing Google's cutting-edge AI solutions. We've enabled our clients to leap ahead by building robust customer engagement solutions long before the competition. You can learn more about this work in our Google Next 2025 coverage.
As a priority launch partner for generative AI, Valtech has a long history of successful AI deployments, including secure global enterprise search at scale. We bring domain expertise in strategy, deployment and management of these advanced systems. Our deep understanding of Google Cloud's secure-by-design infrastructure ensures your company data remains protected at all times.
To kick things off, Valtech will facilitate a collaborative one-day workshop where our senior resources will focus on aligning your most critical digital and data needs. This helps us identify where Google's Customer Engagement Suite can deliver the most value for your business.
Ready to transform your customer engagement with Valtech?
With Google's Customer Engagement Suite and Valtech's expertise, you can empower your customer service, improve decision-making and drive innovation.
Want to discuss how these solutions can address your specific business needs? Our experts are ready to talk.
