Author

Lead, Customer Experience

Catherine Gauthier

Catherine Gauthier

My Insigths

Work must go on(line)! visualization image

Work must go on(line)!

We’ve been talking about working remotely for a long time now as this trend has been persistently awaited by many employees for its flexibility and possibility of being a major time-saver. It has, however, for a long timed also been feared by many companies who saw it as, among other things, a breeding ground for reduced productivity and employee disengagement.

August 01, 2020
New Lifestyles, New Customer Experiences: Adapt Quickly with the Help of Proto-Journeys visualization image

New Lifestyles, New Customer Experiences: Adapt Quickly with the Help of Proto-Journeys

What seemed impossible to us a few months back now seems obvious: the way we live our lives has changed and will be constantly evolving in the coming months, if not for the next few years.

August 01, 2020