In light of COVID-19 and the massive changes we see in both the digital and physical realm, one of our passionate Customer Experience Designers set out to find some creative and inspiring solutions, that embraces the new reality we all have to navigate in, providing updated and relevant customer experiences.
As we see a dangerous gap between customer expectations and businesses' ability to adapt, for both B2b and B2C companies, we hope you'll find inspiration here, to add perspective to whether or not you provide your customers with the experiences they need or at least will come to expect.
Want to get to work already?
If you want to fast forward and know you're not meeting your full CX potential, we have created a workshop solely focused on uncovering your potential and which steps you can take now and in the near future, to realize it.
It's a relatively simple three step process that will leave you with actionable insights, that enables you to step up to the new expectations from your customers.
The three steps
- Activate the right people in your business
- Workshop with Valtech
- Snapshot of CX potential, weak spots and future business input
The guaranteed take-aways
- Key trends relevant to your organization and their impact on your business and CX
- Backlog with ideas for now, near-term and long-term
- Alignment within the organization
- An outside-in perspective
Get many more details here!
