In June 2020, Valtech undertook a research study to better understand the mindset of brick-and-mortar shoppers during and shortly after the pandemic. Our goal was to gauge their reaction to digital experience interfaces. Our findings would help guide best practices moving forward for our retail clients.
Most Western nations have transitioned away from being completely cash dependant to relying more heavily on credit and debit card payments. That said, when shopping in the U.S. or the U.K., you’d be hard pressed to find a place doesn’t accept cash. But as COVID-19 swept the world, consumers’ fears over interacting with touchscreens is leading to a new payment revolution.
Les personnes travaillant en UX, en design ou en ingénierie connaissent bien les avantages du prototypage. Mais mettons-nous un instant dans les bottes du client: pourquoi voudrait-il faire un prototype de ses produits et expériences numériques avant de se lancer pour de bon dans leur conception ?
