Podcast

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  • Company: The United Kingdom's Department for Transport
  • Theme: Digitally Transforming Public Services
  • Name & Title: Rob Thomas, Blue Badge Digital Service Product Manager
  • Topics: Government Services, Agile Legislation, User Research, Connecting Silos, Policy Development, Digital Tools for Communications and Tracking

Improving Lives with Digital Innovations

Government. Agile. Two words that just doesn't sit well together. Or do they?
In this podcast, we get insights from UK's Department of Transport, who have proven the two are more than compatible.
By introducing an agile way of working, a stern focus on user research and digital enablement, they managed to turn one of their most complained about services into an award winning digital experience.

Oh, and as a side-effect, they improved the lives of their citizens and saved local authorities millions of euros. Learn how they managed it all and how they intend to take changes even further.

"Yesterday, we signed off on a piece of work with Valtech, for reviewing legislation, and the way in which the policy guidance is achieving what it's intended to do."

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