Bern, Greater Zürich

Head of Delivery and Business Operations (w/m/x)

Head of Delivery and Business Operations (w/m/x)

Head of Delivery and Business Operations (w/m/x)

Leadership Role, Baden or Bern based

Valtech is a global digital agency focusing on business transformation and is rapidly distinguishing itself on the market. With more than 5000 doe's and maker's working together our of our 50+ offices in 22 countries, we create digital experiences for global brands aiming to improve human lives whilst transforming the future of our clients' businesses.

Valtech Switzerland has grown from strength to the strength over the past years, having doubled in size over the past two years. Following internal promotion, Valtech Switzerland now searches for an experienced and knowledgeable Delivery and Operations Leader and member of the local leadership team for the next stage of growth. This person will bring demonstrable experience of guiding, leading and developing delivery teams and delivering operations within a digital agency environment.

The Position

As Head of Delivery and Business Operations:

  • As a member of the Swiss leadership team you are accountable for leading, guiding, growing, improving and directing day-to-day Swiss business operations with specific focus on Business Operations, Delivery, Financial Steering, Operational Efficiency, Process improvement and Excellence
  • You guide the business operation and delivery organisation in their growth and continuous improvement, providing them best staffing solutions, tools, processes, consistent delivery methodologies, templates and removing impediments.
  • You actively participate in all initiatives to identify opportunities for optimal efficiency, driving continuous improvements into Operations & Delivery processes and procedures, and run daily activities across functions such as delivery, IT, resource management and compliance.
  • You supporting, guide and mentor the delivery organisation in pre-sales activities including but not limited to costing, methodology, definition etc.
  • You assess, ideate and steer strategic developments, improvements and implementations for the improvement of the Swiss operational and delivery landscape supporting long term Valtech goals and missions
  • You support to ensure client satisfaction through different measures incl.; relationship management, contract oversight, delivery oversight, escalation management and resolution
  • You monitor delivery performance in accordance with agreed terms and budgets, manage full cycle delivery capacity management and drive continuous improvement mindset and initiatives across the delivery organization locally and globally
  • You are accountable for corporate reporting, including but not limited to; gross margin KPI’s, backlog forecasts, invoicing processes, red flagged project reports etc.
  • You act as an inspiring and authentic line manager and senior business leader within the Valtech organisation, exemplifying our values within your day to day work
  • The above list is not exhaustive of all roles and responsibilities


  • You hold relevant higher education alongside an equivalent level of experience within a similar position focused on delivery and business operations within the IT Consulting/ Professional Services industry
  • You hold 10+ years of experience in management and leadership roles with increasing complexity and responsibilities within a similar capacity
  • You hold a proven ability within delivery and operations management (large scale projects, program and/or portfolio management) in a large delivery organization
  • You hold proven people leadership experience that translates into impactful business results
  • You are no stranger to relationship building across multi-cultural teams, managed relationships at a senior level within large organizations
  • You bring energy and passion to the role that inspires direct reports and those around the wider organization
  • You are a proficient German and English communicator and can confidently communicate both verbally and in writing at business level

About the Valtech Switzerland

You will join our international Swiss team made up of 130+ people, 30+ different nationalities and many mother tongues. Here at Valtech our jobs wrap around our lives – not the other way around. Whether you’d like to work part-time or from home, we make sure to find a work model that fits your lifestyle. Furthermore we understand that the right equipment is essential to do great work. When joining us you have the opportunity to select the brand you feel most comfortable with and we will make sure you have everything you need.

At work honesty, openness and respect reflect our core values and we encourage an open feedback culture in order to build trust and grow together. Outside of working time we offer plenty of optional downtime activities such as Ski trips, wine tasting or cooking classes to get to know your colleagues.

Valtech as an Equitable and Inclusive Employer

At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone

Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV. We’d love to hear from you and see if you’re our next member of the Valtech team

Valtech only accepts direct applications for this positions and any applications received through recruitment agencies or partners will be treated as direct applications.