Dnipro, Kyiv

IT Support Engineer

IT Support Engineer

The opportunity

You probably already know us better than you think. If you shop at L’Oreal, MAC Cosmetics, or Levi’s, fly with Aerolineas Argentinas, easyJet, or Lufthansa or if you drive a Volkswagen, Toyota, AUDI, or BMW, then you’ve already experienced our work, first-hand.

In Ukraine we are in Kyiv, Kharkiv, Dnipro, Chernihiv, Lviv, Chernivtsi, Uzhgorod, Odesa, Vinnytsia. Globally, we are a network of more than 3,700 makers, thinkers, marketers, creatives, and developers spanning 5 continents with 51 offices in 18 countries (Argentina, Brazil, Canada, China, Denmark, France, Germany, India, Mexico, Netherlands, North Macedonia, Singapore, Sweden, Switzerland, UAE, Ukraine, United Kingdom, United States).

We are looking for an IT Support Engineers to join our growing team in Dnipro and Kyiv.

The Ideal Candidate

— 1+ years of working experience in end user Windows/Mac OS setup and maintenance;

— experience in researching and troubleshooting software, hardware and network issues;

— strong communication, collaboration and team working skills;

— familiar with Microsoft Office 365, Active Directory concept;

— familiar with purchasing, stock management;

— familiar with networking concepts (firewall, LAN, VPN, static routing, VLAN, Wi-Fi);

— ability to self-education;

— master’s degree in Computer Systems/Science or equivalent;

— pre-Intermediate English level or higher.

Optional: — proactive position in problem solving, result oriented; — experience in configuration and support systems: Dropbox, Workplace, Atlassian stack (Jira, Confluence, Service Desk), Git; — network configuration and troubleshooting; — knowledge of information security; — work in remote / international team; — end to end responsibility.

The Role

— users support, resolving incoming technical issues in a friendly and client-oriented way; — provide PC services including setup, configuration, repairing, upgrade and asset management (90% Microsoft, Linux/Mac); — software and licenses management; — accounts setup and network configuration — purchasing and stock-management; — support of different corporate programs and systems; — provide prompt and accurate feedback to customers; — prepare accurate and timely reports. As a consultant and as a binding part between developers and our clients you are expected to develop expertise both in technology and the means to communicate complex concepts and rationale to non-techies. We’ll encourage and support this with frequent opportunities to share ideas internally. We also have consultants frequently deliver at regional, national and global conferences.

Balance Means to Us

— a modern office, comfortable work environment, and the best available tools;

— business trips to Europe/US;

— 20 working days of vacation;

— medical insurance;

— sick leave (up to 20 days a year);

— unpaid leave (up to 20 days a year);

— paid days off (2 days);

— private entrepreneur leave (2 days);

— ability to work from home;

— professional certifications coverage — 100% (successfully passed);

— English classes;

— sport hobbies compensation.