We exist to unlock a better way to experience the world. Valtech is one of the largest global business transformation agencies. We design, build, and deliver transformative digital solutions for the world's best-known brands.
We engage with our clients worldwide to discover new opportunities, design & build digitally driven solutions, and run & continuously optimize outcomes. We build intuitive, frictionless, and connected experiences that improve human lives and make our client's businesses grow.
The ideal candidate's skills
/ Eager to use and expand on current Salesforce knowledge and skills
/ Proficient in the use of Salesforce Lightning
/ Salesforce ADM 201 certification would be advantageous or a desire to be certified within a year
/ Experience in a support-level role
Additionally, on the softer skills side you will …
/ Be comfortable working independently, and able to manage your own time effectively.
/ Enjoy working in a small team, reaching out for help as and when required.
/ Have strong written and oral communication skills.
/ Have a customer service mindset with strong interpersonal skills to develop rapport and credibility with users with a variety of roles and seniority.
/ Be confident communicating with system superusers throughout the business.
/ Have good analytical and problem-solving skills.
About the role
Valtech is growing, both organically and through acquisition. To ensure we continue to provide a high-quality service of support for our business tools, we’ve identified the need to expand our Business Applications Shared Service Centre to include direct support to Salesforce users globally.
/ You will be providing first-level support to all Salesforce end users as well as offering support to the Salesforce Administrator on an ad hoc basis.
/ Valtech is a great environment to mould and build your career within your specialty, thus, in this role, you will be encouraged to learn and grow your Salesforce knowledge and skills to become a competent Salesforce Administrator.
What you’ll be doing
/ First line of support for general Salesforce administrative queries and functions. These will include:
/ End-user account creation and maintenance
/ Responding to and resolving end-user system issues and queries
/ Assisting and guiding users via support and best practices.
/ Object and record maintenance (for example custom fields, validation rules, record types, page layouts)
/ Creating and maintaining global Reports and Dashboards
/ Multi-Currency updates
/ Escalate issues where necessary in a timely manner
/ Assist Salesforce Administrator with bulk data imports or updates
/ Proactively manage and improve Salesforce data to ensure it is accurate and kept up to date through maintaining governance reports and adhering to and maintaining Valtech processes with regard to data integrity
What do we offer in return?
- Private health insurance
We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.
- Education program
We never stop learning, that’s why we offer our employees an educational program with training and certification.
- Wellbeing program
We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!
- Free beverages
Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.
- Social events
We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.
- Competitive conditions
Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.
- Challenging projects
Ready for a challenge? We guarantee you’ll find challenging projects at Valtech!
- Cool colleagues
What’s the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!
- Honest feedback
Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together
Diversity and Inclusion at Valtech
At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone here.
Our company values
We SHARE our knowledge with our clients and colleagues all over the world. We value different opinions and embrace open discussions. We DARE to go into unknown territories. We dare to speak up and be totally honest. We CARE about the end-user experience, about our clients' businesses, and about the quality of the things we make. We want to make the world a better place through the work we do.