We are looking for a L2 Technical Support Engineer to join our growing global team. You will work with our numerous international projects. It’s an excellent opportunity to improve knowledge with the different technologies and approaches that belong to modern day MACH-architectures (Microservices API-First, Containers and Headless).
The Ideal Candidate
— Computer science related degree or equivalent work experience;
— Experience in technical application support on server side systems (ERP, Commerce, CMS, transactional systems etc), understanding on how to analyse and debug technical application problems;
— Good problem-solving skills;
— Fast and self-learning skills;
— Upper-Intermediate English level;
— Ability to quickly learn new skills and technologies;
— Knowledge of and experience with the ITIL framework;
— Familiarity with ITSM systems (Valtech uses Jira Servicedesk);
— Basic programming skills, able to read and diagnose program code;
— Strong deductive logic skills;
— Experience to use monitoring systems, such as Dynatrace, Grafana / Prometheus, Zabbix, New Relic, Datadog, AWS Cloudwatch, Azure Monitoring for diagnostics;
— Conceptual understanding of distributed architectures with multiple layers.
— Incident and technical request tickets resolution and update in Jira/SNOW/other tools via SLA;
— Provide proper investigation of ticket;
— Problem/bug identification and diagnosis;
— Create and update technical support documentation;
— Create Knowledge Base articles;
— Escalate issues appropriately;
— Investigate and fix bugs based according to priorities.
— Periodic 24/7 work with multicultural distributed team (with additional bonuses)
As a consultant, you are expected to develop expertise both in technology and in communicating complex concepts and rationale to non-techies. You will receive training on the systems and technologies as well as additional training to learn to get a better understanding of the code and services you need to support. As an L2 Technical Engineer, you will be working with incidents and service requests, work together with project teams to improve the platform. We’ll encourage and support this with frequent opportunities to share ideas internally.
What Balance Mean To Us
— 20 working days of vacation;
— sick leave (up to 20 days a year);
— unpaid leave (up to 20 days a year);
— exceptional days off (2 days);
— ability to participate in Global Valtech R&D initiatives.