In your role as a Operational Support Engineer , you make the impact we have on our customers measurable. You work for leading brands within the Valtech Content & XP practice and feel at home in a challenging, international environment in which you collaborate with other experts and support them.
What you do
An experienced Technical support professional with an industry experience of 5+ years in configuration of PIM & DAM and works on monthly maintenance activities on the application based on global recommendations
What we ask for
You must have experience in handling weekly calls with countries to update status, preparing and updating the Knowledge documentation on support activities.You will be also responsible for adaptation of training material and organizing the training for new joiners at client side. You should be able to acknowledge the tickets and communicate the resolution with the stipulated time (as per KPI), co-ordinate with 3rd party application business units on the resolution and timely escalation of issues if missing on KPIs or 3rd party delays\
What we offer
You’ll be a member of the international Valtech Content & XP hub. Here, you and other experts form part of a growing team that works together closely to create a shared impact for some wonderful brands. We are proud of what we do and frequently you will be pushing the limits of innovation and creativity. We’ll also support your development through our internal Academy. So if you’re looking to work for major brands on challenging projects in a culture that prizes freedom and responsibility, get in touch.