Author

Digital Consultant – UX Performance

Arthur Ciamous

Arthur Ciamous

After studying business law and investigating the marketing field at ESCP Europe, Arthur joined Valtech in 2016 as a digital consultant.

Identifying new trends and innovative initiatives in the digital industry is a central part of his job.

Arthur is also part of Valtech France's data analytics team where he analyses the online performance of customer paths.

My Insights

Chatbots, AI: when conversation becomes a service hub

AI is a hot topic this year, and social media giants are already fighting nails and teeth to transform what could be tomorrow’s main service platform: our everyday conversations on messaging apps (whether it means chatting up your favourite local coffee brand or your best friends’ ‘soccer Sunday’ WhatsApp group). This is an exciting field and a major battleground for GAFA. If Amazon seems to have the lead with Alexa, the vocal assistant’s adoption curve still leaves room for other players and innovations to plug in.

July 31, 2017