Author

Customer Experience Designer

Frederik Dalum

Frederik Dalum

My Insights

Employee Empowerment, Service Design and Japanese Lucky Cats

Employee Empowerment, Service Design and Japanese Lucky Cats

Better products or cheaper production are no longer key to a competitive advantage. We’re in the midst of the revival of a long lost, almost forgotten industry: the service industry. With employees as an important key to provide great service experiences, employee empowerment can take your services to a whole new level.

November 29, 2018