Insights

Innovating the customer experience in Financial Services

Director, Head of Financial Services - UK
Valtech UK

June 14, 2016

Valtech's very own, Alex Hammond, wrote a White Paper on the customer experience within the Financial Services industry. Link to download here. 

The experience for customers within financial services has changed very little for many years. The notion of becoming more ‘customer centric’ has manifested itself very poorly- the difference between great customer service and great customer experience needs to be recognised. Instead of building services around products, we need to build them around what the customer actually cares about - the experience.

Read more in our White Paper Below:

Innovating the customer experience in Financial Services

Download here.