Creativity and innovation
In just 10 days, Valtech worked tirelessly with NHS Digital, NHS Business Services Authority, NHS 111 and NHS X to develop and deliver the NHS COVID-19 text messaging service. This service was simple in its ambition but complex in its multi-agency execution, and provided powerful data to help drive both operational and clinical decisions. At launch, tens of thousands of people signed up for updates.
People staying at home suffering with suspected COVID-19 symptoms were provided with regular check-ins from the new NHS text messaging service. Daily texts are sent by the NHS to new patients who register their Covid-19 symptoms and contact details with the 111 online service. The messages check how people are and help them get through the isolation period.
Reducing pressure on front-line services
This partnership won Gold in the ‘Best Digital Communication During COVID-19’ category at the Digital Impact Awards 2020.
The service provides both clinical and operational benefits. Clinically, it serves two key roles:
Firstly, it acts at a population level to encourage those who have self-diagnosed to remain self-isolated and reduce the spread of the infection.
Secondly, the service steers people towards the appropriate urgent and emergency care they need while keeping those who don’t need urgent care away from front line services.