June 16, 2019
Data is the lens to better personalization. To fulfill consumer expectations, businesses are stocking up on analytics to create unforgettable connected experiences.
June 16, 2019
Data is the lens to better personalization. To fulfill consumer expectations, businesses are stocking up on analytics to create unforgettable connected experiences.
According to Frost & Sullivan by 2020, customer experience will overtake price and product as the key brand differentiator. Personalisation is crucial to lasting customer retention and overtime, higher ROI.
Most consumers enjoy the special treatment that personalisation offers. It’s safe to say that this trend is on the rise. Sitecore’s latest whitepaper on UX4CX takes a detailed dive into personalisation, revealing some best practices:
Along with these tips, over 55% of marketers use a combination of data insights and customer feedback to make decisions on how to personalise content. With these tactics, brands can evolve from hypothesis-based segmentation, tagging and scoring, onto recognition of the behaviour and patterns. In time, the individuals engaging digitally will be guided through our connected experience based on behavioural patterns versus predictions.
Read more about personalisation in our whitepaper - download it here.
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