Join Valtech and Google Cloud at Google’s AI Playground in London to unpack transforming your website from online shop to personalised concierge, attaining net new customers, increasing conversion and reinvigorating your brand.
Join Valtech and Google Cloud at the Google AI Playground
A hands-on look at the AI search gap and how to close it
What is the customer expectation gap and why does it exist?
Today AI Mode has more than one billion monthly users, and queries are more than doubling every quarter since launch (source: Google, I/O 2026). The rise of AI Mode and equivalent consumer AI apps like Gemini, Claude and ChatGPT are changing shopping journeys in 2 key ways:
- How people get to your website. An increasing number of customers start their product discovery journey on LLMs, and like Google search results, they trust LLMs to surface the most relevant results for them. If LLMs aren’t associating your products with their queries, customers won’t go investigating just to make sure.
- What they expect when they get to your website. More customers using LLMs across all their online interactions means highly personalised, accurate and intuitive experiences are the norm. If your site requires more effort than the standard LLM to find what they want, customers are likely to abandon their journey for an easier alternative.
These behaviors are creating an expectation gap between what customers want and what they get, and it's costing brands visibility, trust and revenue.
Why attend our Mind the Gap event?
- See what closing the gap looks like first-hand. Watch live demos of best in class concierge-style experiences built on Google Cloud and running at Google quality.
- Get the four-step roadmap. Karl Hampson walks through how, regardless of starting point, you can transform your site from online shop to a full concierge experience via 4 step changes to your on-site and off-site content using Google Cloud.
- Learn from brands already closing the gap. Hear , how others are closing their own expectation gap with Valtech and Google Cloud, and what they have learnt along the way.
- Leave with your next step. Every attendee has the option to book a free maturity assessment, mapping exactly where your site sits today and define tailored steps to close the expectation gap.
- Network with peers,Google Cloud AI SMEs and Valtech teams to shape your next behind these builds, informal, hands-on, no pitch deck marathon.
Agenda
Presentations
A keynote and panel discussing the customer expectation gap for digital experiences, what good looks like for retailers of the future and the four-step roadmap.
AI Playground
Get hands-on with the latest Google AI technology to better understand how it works and where you can use it to close your customers’ expectation gap.
Speakers
Karl Hampton
CTO Data & AI, Valtech