Based on a survey of 1,003 professionals across Europe, the United States and Asia-Pacific who use AI in work-related contexts, the study shows that AI is already embedded in daily work and delivering measurable productivity gains. The next challenge is whether organizations can redesign workflows, governance and decision rights so AI can create value at scale.
Key findings from the study include:
- 74% are comfortable with AI taking on bounded execution if humans remain accountable.
- 75% have not reached integrated or end-to-end AI-supported work.
- 77% want AI to play a greater role in connecting work across teams and systems.
- Only 4% believe more AI pilots would unlock the most value.
- 86% say AI has improved their productivity by at least 10%.
The findings point to a new phase of enterprise AI maturity. Employees are no longer simply asking for access to more tools. They want AI to remove repetitive steps, speed up execution, improve quality and connect work across teams, tools and systems.
“AI adoption at work is no longer the hard part. The workforce has already moved,” says David Toma, Vice President Strategy & Consulting DACH at Valtech. “The challenge now is whether the enterprise can catch up by defining where AI can assist, where it can act and where humans must remain accountable.”
The study shows that employees are open to AI taking on more execution and coordination, but they are not asking for accountability to disappear. Final approval, people and team decisions, strategic decisions and ethical or risk-sensitive decisions remain the areas where human control is most valued.
This creates a clear leadership mandate. The next phase of AI transformation will be won by redesigning the flow of work around the moments where AI can remove friction, improve momentum and give teams more capacity for judgment, creativity and higher-value work.
“Teams are not asking leaders for more experimentation. They are asking for less friction,” Toma adds. “The companies that lead in The Agentic Age will be the ones that turn scattered AI use into connected, governed ways of working. That is where AI moves from individual productivity gain to enterprise advantage.”
The full report is available here.
About the study
The Agentic Age is based on a structured online survey conducted in May 2026 with 1,003 professionals who use AI in work-related contexts.
Respondents included professionals across operations, software engineering, AI engineering, architecture, strategy, marketing, digital transformation, finance, business performance, data science, analytics, product management, UX, design, delivery, program management, release management, QA and testing.
The sample covered Europe, the United States and Asia-Pacific. All responses were anonymous, and data collection and processing complied with GDPR requirements.
About Valtech
Valtech, the global leader in experience innovation, exists to unlock a better way to experience the world. By delivering sustainable, human-centric digital solutions that prepare businesses for the future, we empower brands to leapfrog the competition and surpass best practices. Our 6,000-strong team in 24 countries crafts intelligent, personalized experiences that blend crafts, categories and cultures.
At the intersection of data, AI, creativity and technology, we touch lives, grow businesses and unlock value in a digitally accelerated world. Our clients include the world’s leading brands, such as AXA, Dolby, L’Oréal, LVMH, Mars, Mercedes, P&G, Santander, Toyota and Volkswagen. See our work at Valtech.com.