In our view, Valtech’s inclusion highlights the company’s approach to helping enterprises move beyond traditional CRM implementations toward outcome-driven, AI-enabled experience ecosystems. As organizations shift from first-time deployments to optimization, multicloud orchestration and AI adoption, Valtech brings together strategy, experience design, engineering, data and change management to help clients unlock value at scale.
“We believe Forrester’s recognition reflects the direction we’ve been deliberately building toward,” says Olivier Padiou, CEO of Valtech. “Salesforce has become a central nervous system for customer experience and our role is to help organizations connect it to the broader enterprise — integrating data, platforms and AI to drive real business outcomes, not just technology delivery.”
Forrester notes that Salesforce consulting partners are increasingly expected to help clients accelerate time to value, orchestrate workflows across complex technology stacks and support AI readiness and adoption as innovation continues to reshape how work gets done. In our opinion, this aligns closely with Valtech’s focus on experience-led transformation, industry accelerators and AI-enabled delivery models designed to support continuous evolution.
Experience-led Salesforce transformation
Valtech helps organizations transform Salesforce into a foundation for connected, intelligent experiences:
- AI-enabled value realization: Supporting clients to operationalize AI across Salesforce environments, including readiness, governance, delivery, and adoption across sales, service, marketing, and commerce.
- Connected experience ecosystems: Integrating Salesforce with platforms such as Adobe, cloud providers, and industry systems to enable end-to-end orchestration across customer journeys and business workflows.
- Outcome-focused delivery: Partnering with clients to modernize and scale Salesforce investments, reducing technical debt while aligning platforms to measurable business outcomes.
As AI and automation fundamentally change how experiences are designed and delivered, organizations need partners that can help them adapt continuously. Our focus is on translating innovation into sustained value by connecting Salesforce to the broader experience ecosystem.
Says Padiou.
Experience innovation: Built for what’s next
We see Valtech’s inclusion in the Forrester landscape as reinforcing our role as a trusted partner for organizations navigating accelerated change. By combining experience strategy, platform engineering, data and AI, Valtech helps enterprises create smarter, more adaptive Salesforce ecosystems that support long-term growth and meaningful customer engagement.
Source: Forrester, The Salesforce Consulting Services Landscape, Q4 2025, Kate Leggett, with contributors Linda Ivy-Rosser and Angela Lozada.
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About Valtech
Valtech, the global leader in experience innovation, exists to unlock a better way to experience the world. By delivering sustainable, human-centric digital solutions that prepare businesses for the future, we empower brands to leapfrog the competition and surpass best practices. Our 7,000-strong team in 24 countries crafts intelligent, personalized experiences that blend crafts, categories and cultures. At the intersection of data, AI, creativity and technology, we touch lives, grow businesses and unlock value in a digitally accelerated world. Our clients include the world’s leading brands, such as AXA, Dolby, L’Oréal, LVMH, Mars, Mercedes, P&G, Santander, Toyota and Volkswagen. See our work at Valtech.com.