Global Digital Inspiration with Local Customization

The world-renowned American clothing company Levi's opened its retail doors in 1853 in San Fransisco and has since then been worn by people from all walks of life, from miners to actors to Nobel Prize recipients.

Ever since Levi’s patented the original blue jean in 1873, wearing denim has been about making it your own. Whether that meant repairing the stresses of working in the gold fields, sitting in the bath for the true shrink-to-fit experience or adding custom cuts, pins or patches to get that one-of-a-kind look, alterations have always been part of the Levi’s® experience.

Now Levi’s has launched its Tailor Shops worldwide in Times Square, NYC, SoGo Shanghai, and Milan to name a few of the most recent.

The challenge that Levi's brought to Valtech was how to explore in-store digital experiences that would inspire and educate shoppers on the new Tailor Shop clothing customization offerings on a global level, but also curate with localized offerings at each location. Creating a tool for store tailors to provide a better customer experience with multiple languages, content and product resources.

We rolled out the first MVP phase of the digital experience in time for the holidays at Levi’s Times Square flagship store, then added in additional features and store locations around the globe including Shanghai and Milan. The beautifully designed digital experience blurs the line between digital and physical, giving customers information and inspiration on the full range of localized tailoring options in each store. With much more to come, we are currently testing new features against the long term digital product roadmap we created.