Bring clarity to your agentic commerce strategy

The Valtech Agentic Experience Catalyst identifies where AI will drive the most value across your customer experience, replacing scattered experimentation with a prioritized roadmap tied to measurable business outcomes.

Talk to an agentic commerce expert
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Unlock the value trapped in your customer experience

Most organizations are investing in AI. Few are seeing real returns.

Value stays trapped in search that does not understand intent, in journeys that do not guide decisions, and in support of experiences that create friction instead of resolving it. The gap between what customers expect and what your experience delivers is where revenue, efficiency, and loyalty are lost.

The Valtech Agentic Experience Catalyst is a focused, expert-led sprint designed to close that gap. It helps you identify where AI should be applied across your customer experience and defines a clear path to turn it into measurable business impact.

Industry trends
93% of consumers

say it is important that e-commerce search understands conversational queries

About 80% of AI

initiatives fail to generate material business impact

Fewer than 10% of AI

use cases move beyond the pilot stage

32% of customers

say they would walk away from a brand they love after just one bad experience

What you get

  • Clear visibility on where AI can create the most value

    A precise view of the experience moments where value is trapped and where AI can drive the most impact on revenue, efficiency, and customer outcomes.

  • A prioritized AI experience roadmap

    A sequenced roadmap focused on the highest-impact opportunities, directly connected to measurable business outcomes.

  • A realistic view of your readiness

    A clear understanding of your data, systems, and operating model, showing what is ready today and what needs to evolve.

  • A clear path from ideas to execution

    A structured plan to move forward with confidence, grounded in your environment and focused on delivering measurable impact quickly.

What this unlocks for your business

The Catalyst is designed to drive tangible outcomes across your most important experience and business metrics.

  • Higher conversion by guiding customers instead of making them search

  • Increased average order value through smarter discovery and recommendations

  • Lower cost to serve by reducing friction in support and automating high-impact interactions

  • Faster time to value by focusing on what actually moves the needle

  • Better alignment across teams by connecting experience,, data, and AI around shared outcomes

What we focus on

We concentrate on the experience moments where AI creates immediate and measurable impact across key journeys.

  • Intelligent search that understands intent and improves discovery

  • Shopping assistants that guide decisions in real time

  • Intelligent customer support that reduces effort and improves resolution

  • Autonomous shopping agents that execute tasks and transactions on behalf of the shopper

How it works

The Catalyst follows a structured approach to quickly move from assessment to clear direction.

  • We start with the moments that matter most to your business and your customers

  • We evaluate where AI can create immediate impact based on those priorities

  • We assess your current environment to understand what is possible today and what needs to evolve

  • We define a clear, sequenced roadmap tied to measurable outcomes so you can move from ideas to execution with clarity

Why this approach works

Most AI initiatives fail because they start with technology instead of outcomes. This approach is designed to ensure every effort is tied to measurable business value from day one. 

  • It prioritizes experience first, not tools

  • It connects every initiative to revenue, efficiency, or customer outcomes

  • It enables fast proof of value before scaling

  • It creates alignment across business, technology, and data teams
Talk to an agentic commerce expert

In partnership with

Subject matter experts

Megan Carrigan
SVP, Strategy & Innovation
Gabriel Laliberté
EVP Americas Strategy

 

Start turning AI into real impact

You do not need more AI ideas. You need clarity on where to focus.

The Agentic Experience Catalyst gives you that clarity in a matter of weeks.

Book a session

Related content

The Intelligent Enterprise Playbook

Retail at the Crossroads 2026 report

The Era of Conversational Commerce

FAQ

  • What is included in the Valtech Agentic Experience Catalyst?

    The Catalyst identifies high-impact opportunities across your customer experience, assesses your readiness, and delivers a clear, prioritized roadmap to turn AI into measurable business outcomes.

  • How does the Valtech Agentic Experience Catalyst enhance existing tools?

    The Catalyst identifies where AI can unlock more value from your current search, personalization, and experience stack by focusing on the moments that drive conversion and customer decisions.

  • Do you need an existing AI strategy to benefit from the Catalyst?

    No. The Catalyst is designed for organizations at any stage. It helps define where to focus, which opportunities to prioritize, and how to move forward based on your current environment.

  • How does the Catalyst help move from AI pilots to real results?

    The Catalyst focuses on the experience moments where AI will deliver the most impact and defines a clear path to scale, turning isolated pilots into structured, outcome-driven initiatives.

  • Can the Catalyst work if your data is not fully ready?

    Yes. The Catalyst works with your current data landscape. It identifies what can be used today, what needs improvement, and how to structure your data to support AI-driven experiences.

  • Is the Catalyst relevant if you are not ready for advanced AI or agents?

    Yes. The Catalyst focuses on immediate, high-impact opportunities while helping you build the foundation needed to support more advanced capabilities over time.